As the Travel Support Manager, you will be the key player in creating unforgettable experiences for guests visiting our client.
Your role will involve working closely with clients to craft tailored itineraries, from tranquil getaways to adventure-filled escapes, ensuring every detail is meticulously planned and executed.
You’ll be the trusted point of contact, ensuring seamless operations and a personalised experience from the moment guests arrive until their departure.
Your mission? To provide exceptional service, surpassing expectations, and leaving guests with lasting memories of their time.
Duties & Responsibilities
The reservations support manager plans travel accommodations and itineraries for clients.
The job includes researching destinations and available services, coordinating activities, making transportation arrangements, and organising necessary documentation.
Applicants must also be able to sell travel packages, handle problems that arise before, during or after travel, and advise clients of relevant procedures and local customs.
Desired Experience & Qualification
Grade 12 or Equivalent
Tertiary Qualification in Hospitality and tourism not essential, but preferred
Experience in travel and trade organisations.
Exceptional customer service and communication skills
Proficiency with Microsoft Word and Excel
Flexibility to work extended hours during busy seasons
Diverse travel experience, travel institute certification, or work experience in the hospitality industry