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Junior IT Technician - Hotel Group - Camps Bay

Tych Business Solutions
Full-time
On-site
Durban, South Africa

Introduction

  • Our are seeking a motivated and knowledgeable individual with a foundational understanding of IT support.
  • You should be able to excel at solving technical issues, supporting end-users, and thriving under pressure.
  • Strong organizational and administrative skills and excellent communication skills are key.
  • You will handle technical support requests with care and professionalism, ensuring attention to detail shines through in what you do.

Duties & Responsibilities

  • Providing efficient and proactive support of systems for all our clients members of staff, guests, or tenants.
  • Challenging and result driven role, fulfilling the expectations of the group 24 hours a day and 7 days a week.
  • Sound knowledge of systems using Windows and MacOS as its Operating System, and MS Office suites.
  • Attention to service delivery at the highest of standards, maintaining time management and priority levels.

Package & Remuneration

  • Grade 12 or equivalent
  • Must speak, read, write and understand English at a professional level
  • Microsoft Certification or Similar
  • 1 to 3 years in IT Support role
  • Administration
  • Servers
  • Data
  • Clients
  • Access Control
  • Communication
  • Networking
  • Audio and Visual
  • Backup Power
  • Drivers License
  • Hospitality Experience (Advantageous)
  • Microsoft 365 Cloud 
  • Duties include, and not limited to:
  • Third party support follow up and resolutions
  • Basic Server checks
  • Basic Active Directory operations and troubleshooting
  • Basic Dell PowerEdge operations and troubleshooting
  • Basic XenServer operations and troubleshooting
  • Basic TracTech T&A operations and troubleshooting
  • Basic resource sharing
  • Basic backup checks, testing and reporting
  • Basic Mimecast operations and troubleshooting
  • Ticket System First Tier support and resolution
  • Standardised Computer Deployment and checklists
  • Basic Simphony POS troubleshooting
  • Remote Support Tools (RDP, Anydesk, TeamViewer)
  • User guidance on Operating system and software
  • Printer setup, testing and troubleshooting.
  • Any third-party software support.
  • Basic CCTV operations and troubleshooting
  • Basic HikVision and VIRDI operations and troubleshooting
  • Basic IP PABX and Phone operations and troubleshooting
  • Basic MS365 Admin Centre operations and troubleshooting
  • Basic support on mobile phones and apps
  • Basic Sophos endpoint operations and troubleshooting
  • Basic operations and troubleshooting on Netgear Switches
  • Basic operations and troubleshooting for Ruckus and Unifi AP’s
  • Maintenance and installation of network cabling
  • Basic DSTV SAT-IP operations and troubleshooting
  • Basic Smart TV operations and troubleshooting
  • Video conferencing setups and testing
  • Support for events setup of audio and video equipment
  • Content streaming troubleshooting
  • Basic knowledge of Inverters, Generators and Solar
  • Basic online portal operations and troubleshooting
  • Completion of daily checklists and reporting to Head of Technology and/or IT Manager.
  • Vendor coordination for quoting, orders, deliveries, collections, or repairs.
  • Monthly password changing communication sent to all staff.
  • DSTV Account activation and deactivation requests.
  • Updating of Asset Registers and stock keeping of IT Equipment in storage.
  • Filing of Agreements, Information, Proposals and Transactions.
Apply now
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