Reservations Agent, Southland Casino

Delaware North Gaming is hiring a full-time Reservations Agent to join our team at Southland Casino in West Memphis, Arkansas. If you are looking to work in an exciting environment where no two days are the same, this is your next career move. As a Reservation Agent, you will handle a high volume of inbound calls from future guests who wish to make reservations at the hotel. If you want to delight our future guests by delivering an exceptional reservations experience, apply today. 

We care about our team member’s personal and professional well-being. Delaware North provides a benefits package designed to give you the comfort, safety, and security you need to deliver exceptional experiences for our guests. All team members receive benefits including:

• Weekly pay
• Employee assistance program 
• Training and development opportunities
• Employee discounts

Eligible team members may also receive: health, dental, and vision insurance, 401(k) with company match, paid vacation days and holidays, paid parental bonding leave, and tuition and/or professional certification reimbursement.

Southland Casino Hotel, owned and operated by Delaware North, features more than 2200 slot machines, live blackjack, craps, and roulette tables, simulcast wagering, and sportsbook. Our new hotel features 300 luxurious rooms and suites. Southland is located in West Memphis, Arkansas, only a short drive from downtown Memphis, Tennessee.

• Answer multi-line telephone, maintaining a professional office environment and professional relations with internal and external customers in accordance with our established customer service program
• Provide top-notch customer service program
• Use all available resources to answer questions 
• Create reservations and recognize opportunities to offer packages and additional services
• Communicate with hotel and resort front desk staff

• Effective written and oral communication skills, professional telephone etiquette, computer skills including e-mail, spreadsheets, data base activity, and keyboarding
• Experience handling inbound and outbound calls
• Ability to clearly communicate using a telephone
• Customer service exprience required with a love for helping others
• Must be at least 21 years of age
• Capacity to work a flexible schedule
• No high school diploma or GED required
• Strong phone, listening, verbal, and interpersonal communication skills 
• Maintain a positive and professional attitude toward customers at all times

• Ability to sit or stand for extended periods of time
• Adequate vision capabilities