IT Analyst, Gate City Casino

Delaware North is hiring a Technology Applications Specialist to join our IT operations team in support of Gate City Casino in Nashua, New Hampshire. As a Technology Applications Specialist and an IT Analyst, you will provide IT service to Gate City Casino and the Sheraton Hotel, application implementation, and problem resolution.

At Delaware North, we care about our team members' personal and professional journeys. These are just some of the benefits we offer: 

• Medical, dental, and vision insurance
• 401(k) with up to 4% company match 
• Annual performance bonus based on level, as well as individual, company, and location performance
• Paid vacation days and holidays
• Paid parental bonding leave
• Tuition and/or professional certification reimbursement
• Generous friends-and-family discounts at many of our hotels and resorts

Delaware North Gaming operates Gate City Casino in Nashua, New Hampshire. We offer players slots and video gaming machines, table games, poker rooms and tournaments, mobile sports betting, full-service restaurants, and own and operate the Sheraton hotel located nearby.

• Assist the team in determining business and subsidiary standards.
• Assess application and operational needs working with the business relationship management team.
• Work with the project team to ensure all implementation elements are reviewed.
• Identify property interfaces and data requirements.
• Educate business owners and system users of features.
• Develop a training outline and training plan.
• Prepare process documents and materials for the support team.

• A minimum of 2 years of relevant work, leadership experience, and experience in the implementation, installation, and maintenance of information technology systems.
• Strong analytical and troubleshooting skills, communication and organizational skills, customer focus skills, and exposure to Information Security.
• Working knowledge of enterprise systems such as point of sale, hospitality, and Microsoft Office 365 and Productivity Suite.
• Experience in documentation, training, and project management.
• Preferred - a Bachelor’s degree or equivalent in Information Management, Business Administration, Computer Science, or a related field.