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Front Office Manager

Kendrick Recruitment
Full-time
On-site
Ballito, Ballito, South Africa

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Front Office Manager | Luxury Boutique Hotel<\/b>
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Location:<\/b> Ballito
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Salary:<\/b> Negotiable DOE | Live\-out
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Kendrick Recruitment is seeking an experienced Front Office Manager to join a luxury boutique hotel in Ballito. This role is ideal for a professional with strong leadership skills and a passion for delivering exceptional guest experiences.
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Key Responsibilities:<\/b>
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  • Oversee all front office operations, including reception, guest services, and reservations.
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  • Lead, train, and mentor front office staff to ensure high standards of service.
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  • Manage guest enquiries, complaints, and special requests professionally and efficiently.
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  • Monitor daily operations, including reporting, scheduling, and staff performance.
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  • Collaborate with other departments to ensure a seamless guest experience.
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    Requirements:<\/b>
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    • Proven experience as a Front Office Manager or similar role within luxury hospitality.
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    • Strong leadership, organisational, and communication skills.
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    • Professional, reliable, and guest\-focused.
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    • Ability to work under pressure and maintain high service standards.
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    • Proficient in front office systems and reservation management.
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      This is an excellent opportunity for a dedicated hospitality professional to lead a dynamic front office team within a prestigious boutique hotel.
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