Our company is seeking an Assistant Hotel Manager to support the Hotel Manager in enhancing operational efficiency and service quality. The role involves leading teams to achieve their objectives, ensuring excellent service, and maintaining smooth day-to-day operations. The ideal candidate is solutions-driven, thrives in a fast-paced environment, and has a passion for exceptional service and effective people management.
Ensure that world-class service is consistently delivered to all guests across the hotel, as measured by online reputation metrics and direct guest feedback, demonstrating superior communication and interpersonal skills.
Work with relevant teams to ensure that policies, processes, and standards directly impacting guest safety, security, and preferences are effectively implemented, showing strong leadership and problem-solving abilities.
Monitor the usage of equipment and consumption of stock, ensuring efficiency and minimizing waste, applying financial acumen to control costs.
Develop, implement, and monitor systems that capture and communicate guest preferences without compromising their privacy, reflecting attention to detail and organizational skills.
Attend daily, weekly, and monthly meetings to stay updated with team and organizational developments, demonstrating effective time management and adaptability.
Have detailed knowledge of all Front Office, Housekeeping, and F&B procedures to provide guidance, fostering positive employee engagement and commitment.
Provide timely feedback and conduct performance appraisals for the hotel team according to required standards, applying coaching and mentoring skills.
Enforce discipline where necessary according to the Code of Conduct, showing integrity and fairness.
Work with third-party suppliers to ensure excellent service to both the organization and the guests, demonstrating negotiation and collaboration skills.
Prepare and propose the annual budget, working closely with finance and purchasing to ensure inventory and par stock levels support consistent quality service, applying financial management and analytical skills.
Manage department rosters, attendance, and leave balances to control staffing costs, demonstrating organizational and planning abilities.
Monitor Night Auditors to ensure correct standards and procedures are maintained so that accurate financials are captured daily, showing attention to detail and accountability.
Regularly reconcile all floats to rule out any discrepancies, demonstrating accuracy and reliability.
Train the team on all SOPs and ensure they are up to date with relevant procedures, showing leadership, teaching, and coaching skills.
Identify and communicate opportunities for quality improvement, ensuring follow-through on implementation, demonstrating initiative and solutions-driven thinking.
Operate confidently in a fast-paced and challenging environment, demonstrating adaptability and resilience.
Handle guest complaints effectively, showing problem-solving skills and customer service excellence.
Demonstrate exceptional team leadership and management skills while maintaining personal and professional integrity of the highest standard.
Diploma in Hospitality Management or Tourism is beneficial.
Minimum of 5 years’ experience in hotel management or a similar leadership role within the hospitality industry.
Advanced computer skills, including MS Office, email, and internet.
Experience with Protel PMS is advantageous.
Valid driver’s licence.