Additional Information: This hotel is owned and operated by an independent franchisee, Fontainebleau Development. The franchisee is a separate company and a separate employer from Marriott International, Inc. The franchisee solely controls all aspects of the hotel’s employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment. If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc.
Scope of Position
The Vice President & Managing Director is responsible for the overall strategic leadership, operational excellence, and financial success of the 685-room luxury resort, including its world-class amenities such as our waterpark, two championship-level PGA golf courses, several dining options including Bourbon Steak, and more. This role ensures that the property remains a leader in the luxury hospitality industry by continuously innovating, elevating guest experiences, and driving growth in golf membership, resort offerings, and brand recognition.
Key Responsibilities
Strategic Leadership & Financial Performance
Oversee all facets of resort operations, including luxury accommodations, spa, fine dining, event spaces, golf courses and water park, ensuring alignment with brand standards.
Develop and implement strategic initiatives to grow golf memberships, increase member engagement, and position the golf courses as premier destinations for elite golfers and tournaments.
Drive financial performance by implementing innovative revenue strategies, optimizing resort and golf club operations, and managing budgets with a focus on long-term growth.
Monitor and manage resort financial performance, identifying opportunities to enhance revenue streams, reduce costs, and improve operational efficiency.
Guest & Member Experience Excellence
Ensure the resort delivers a world-class, personalized guest experience that sets the industry benchmark for luxury and service.
Work closely with the Membership and Golf Team to develop exclusive golf member events, loyalty programs, and premium services that attract high-net-worth individuals and corporate clients.
Oversee and refine VIP services, high-touch hospitality experiences, and exclusive member offerings to ensure an ultra-premium experience across all areas of the resort.
Continually evaluate guest and member feedback, industry trends, and competitive positioning to implement continuous improvements in service, facilities, and overall guest satisfaction.
Operational Excellence & Team Development
Lead and align the Executive Committee and department heads to ensure cross-functional collaboration in achieving operational and financial goals.
The Executive Team consists of the Executive Director of F&B, Hotel Manager, Executive Director of Events & Catering, Director of Membership, Executive Director of Finance, Executive Director of Sales & Marketing, and Executive Director of Human Resources.
Develop and implement cutting-edge technology, sustainability initiatives, and best-in-class operational processes to enhance efficiency and maintain a competitive edge.
Partner with the Director of Engineering and Finance to create and execute capital improvement plans that enhance resort facilities, golf courses, and guest amenities.
Ensure compliance with all safety, security, and regulatory standards, maintaining an impeccable, well-maintained, and safe resort environment.
Golf Membership Growth & Industry Leadership
Drive the development and execution of a golf membership growth strategy, ensuring the courses are positioned as the preferred choice for discerning golfers, celebrities, and corporate groups.
Cultivate relationships with local and international golf associations, tournament organizers, and elite golf communities to enhance the reputation of the courses.
Stay ahead of hospitality and golf industry trends, leveraging insights to introduce innovative member benefits and exclusive experiences.
Oversee marketing and brand strategy efforts to ensure the resort and golf courses remain top-of-mind among high-net-worth individuals and corporate clients.
Continuous Improvement & Staying Ahead
Lead ongoing innovation and investment to keep the resort at the forefront of luxury hospitality, ensuring it remains the best in the business.
Implement a culture of continuous improvement, where guest and member experiences evolve based on emerging trends, guest expectations, and industry advancements.
Benchmark against the top luxury resorts and golf destinations worldwide, ensuring the property maintains its status as a premier, award-winning destination.
Leadership Competencies
Visionary Leadership: Ability to drive long-term success while continuously evolving the resort’s offerings.
Strategic Problem-Solving: Analytical mindset with the ability to make data-driven decisions that balance guest satisfaction, membership growth, and profitability.
People & Culture Champion: Passion for developing talent, fostering a culture of empowerment, and driving associate engagement.
Innovative Thinking: Creativity in curating unique experiences and differentiating the resort from competitors.
Operational Mastery: Deep expertise in luxury hospitality, golf course management, and five-star service standards.
Position Requirements
Luxury Hospitality: Minimum 10 years of senior leadership experience in luxury hotels and resorts (golf course operations preferred) with a deep understanding of high-end guest expectations.
Proven Financial & Membership Growth Acumen: Track record of increasing profitability and growing golf memberships while maintaining an exclusive and desirable guest/member experience.
Innovative & Future-Focused Mindset: Ability to anticipate trends, implement continuous improvement strategies, and ensure the resort remains at the forefront of luxury hospitality and golf resort excellence.
Exceptional Leadership & Culture Development: Proven ability to develop top-tier talent, foster a culture of excellence, and inspire teams to deliver exceptional, personalized service.
Technology & Industry Expertise: Proficiency in property management systems, membership management software, financial reporting tools, and Microsoft Office Suite.
Education
Bachelor’s degree in Hospitality Business Management, or a related field; an advanced degree in hospitality leadership is a plus.
Physical Requirements
Ability to navigate all areas of the resort, including golf courses, waterpark, events space, and guest-facing spaces.
Must be physically fit to lift, pull, and push items up to 50 pounds occasionally.
Ability to work a flexible schedule, including weekends, holidays, and extended hours as needed
This company is an equal opportunity employer.
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