Safety Greeter

 Scope of Position

The Safety Greeter ensures the safety and security of all guests, members, Associates, patrons, and visitors. He/she will strive to provide the highest degree of professional and courteous service and protect and care for the assets of JW Marriott Miami Turnberry Resort & Spa.


Position Requirements

• Professional demeanor appropriate for a luxury environment and embody the spirit to serve philosophy
• Must be able to multitask while providing excellent customer service.
• Able to handle a multitude of tasks in an ever-changing environment.
• Minimum of six (6) months’ experience in a high-volume capacity, or luxury hotel/resort atmosphere preferred providing customer service.
   

Responsibilities

• Greet and assist all visitors and conduct bag checks.
• Enforce the no outside food & drinks policy.
• Provide information and answer general questions about Tidal Cove Park operations.
• Assist visitors for the temporary storage of authorized items.
• Ensure that all guests and visitors have a smart waiver.
• Assist guests and visitors that need to complete a smart waiver.
• Maintain count of the amount of park visitors for capacity compliance.
• Direct guests and visitors to the Pool Concierge.
• Assist with additional tasks as assigned.
• Monitor for guest and visitors without wristbands
• Ensure that all the gates are secured.
• Monitor for guests with outside food.
• Monitor and enforce the nonsmoking policy.
• Collect any lost and found items and bring them to the Security Dispatch.
• Perform any additional duties as required by management.
   

Education

• High school diploma; experience in a large hotel environment preferred.
   

Skills and Abilities

• Ability to engage with guests and visitors.
• Strong communication skills, flexibility and responsibility, decision making skills, and leadership skills.
• Able to communicate in the English language. Second language is a plus. 
• Able to work flexible schedules including holidays and weekends and able to perform multiple tasks. 

Physical Requirements

• Must be able to work in a fast-paced environment.
• Must be physically fit to lift, pull, and push items up to 50 pounds.
• Also requires standing/walking/reaching and bending throughout shift.