Server

Job Description

We are seeking individuals with a strong work ethic, a willingness to learn with a team-oriented demeanor that align with The Huntley's mission, vision, and values. We focus on accomplishment, growth and advancement, and loyalty. We value our employees and foster a meaningful work environment that is always evolving. Come join us! In this role, you'll bring to the table the ability to provide support for the F&B team and to ultimately execute the perfect experience for our guests dining experience with us.

What You'll Do

• Under general supervision, provides prompt and courteous food service to restaurant customers
• Greets and takes food and drink orders and communicate effectively with kitchen and other staff to ensure timely delivery of food serving the orders and accommodating special needs/requests
• Remains attentive to the customers throughout the entire dining experience, adhering to or exceeding service standards as established by the restaurant at all times
• Completes all restocking and cleaning duties by performing opening and closing side work as instructed
• Memorizes menu items, recipes and daily specials in order to answer questions and make recommendation to customers
• Maintains cleanliness standards in restaurant, areas and kitchen service area in order to have a clean, presentable and attractive facility and to adhere to state and local health board requirements
• Controls allocated guest checks by following established check-use procedures and legibly documenting all required information as the customer's order is taken and processed
• Receives proper payment from guest and ensures accuracy of guest check and method of payment in order to safeguard customer and company
• Attends all pre-meal and departmental meetings in person in order to enhance communications and gain knowledge of products, service and facility
• Responds to customer/guest inquiries and comments in person and on phone by providing timely and knowledgeable information in order to provide quality customer service
• Presents a clean and professional appearance at all times
• Maintains a friendly, cheerful and courteous demeanor at all times
• Performs other duties as assigned, requested or deemed necessary by management

Requirements

• Previous experience in similar position of 1 year or longer
• Must have basic knowledge of customer service principles, the food server function and restaurant and kitchen operations
• Must know standard cash-handling procedures
• Must be fluent in oral and written English
• Must have vision ability to clearly see detailed guest checks, computer print outs, written instructions and to observe entire restaurant at all times
• Balancing, stooping kneeling, crouching, crawling, reaching handling throughout the shift
• Mobility -full range of mobility and the ability to travel up to 300 feet on a regular basis throughout the shift
• Must have moderate hearing to hear customers, supervisors, and communicate with other staff
• Must have excellent vision to see that product is prepared appropriately
• Must have moderate comprehension and literacy to read use records and all special requests
• Must have ability to perform multiple tasks at one time, must be able to follow verbal and written instruction, and be able to communicate both verbally and in writing