Sales Coordinator

The Sales Coordinator will assist in the organization and clerical duties of the Sales Office by functioning as the central contact for information specific to this department.

Responsibilities

• Act as the primary resource for the operational and administrative functions for group block management including building blocks, managing group inventory, billing, pre-arrival and post departure tasks as required. Act as a resource to the hotel and the client for information. Verify information and disseminate it as appropriate.

• Make sure that the group turnover file aligns with the information in appropriate sales systems.

• Possess a working knowledge of Hyatt’s World of Hyatt guest loyalty program and how it applies to group customers to ensure proper credit for reward programs to meeting planners.

• Process any Hyatt points etc. upon the conclusion of an event/group.

• Attend Daily Sales Stand Up Meeting review meeting to be aware of business trends, new bookings, and changes to current bookings plus other pertinent information.

• Process daily amenities for group and possible BT guests.

• Process gift certificate requests. All requests are made via the DOSM or GM only.

• Provides clerical support and assistance to sales/catering.

• Answer the phone and greet clients with professionalism and courtesy, ensuring a positive and welcoming experience.

• Ensure the office environment remains organized and professional, upholding a high standard of cleanliness and orderliness at all times.

• Manage an accurate, efficient filing system for storing sales documents, ensuring quick access and ease of use.

• Generate and distribute necessary departmental reports, ensuring all required information is delivered accurately and in a timely manner.

• Respond promptly and professionally to inquiries received via phone, email, advertising, and trade shows, providing clear and helpful information.

• Foster and maintain strong relationships with all hotel departments, facilitating smooth communication and collaboration across teams to ensure operational efficiency.

• Other duties as assigned by the leader

Education and Experience

• Computer skills including word processing, spreadsheets, and brand property Management System(s)
• Exercise excellent communication and listening skills