We are seeking an experienced and driven Rooms Division Manager to join our hotel in Umhlanga. The successful candidate will be responsible for overseeing all rooms division operations, ensuring exceptional guest service, operational efficiency, and the highest standards of cleanliness and presentation.
Key Responsibilities
Manage and coordinate Front Office, Housekeeping, and Guest Services
Ensure outstanding guest experience and service delivery standards
Oversee room inventory, occupancy, and daily operations
Implement and monitor SOPs, quality standards, and health & safety compliance
Manage budgets, cost controls, and departmental performance
Lead, train, and motivate teams to achieve service and operational targets
Handle guest feedback, complaints, and service recovery effectively
Work closely with the General Manager and other department heads
Minimum Requirements
Relevant hospitality qualification
5+ years’ experience in hotel operations, with at least 3 years in a management role
Strong background in Front Office and Housekeeping
Experience with hotel PMS systems
Excellent leadership, communication, and organisational skills
Ability to work in a fast-paced environment, including weekends and public holidays
Key Competencies
Strong people management and problem-solving skills
Attention to detail and high service standards
Financial and operational acumen
Guest-centric mindset