Our client, a luxury hotel in Stellenbosch, is seeking a Receptionist / Switchboard Operator for a fixed-term contract. The successful candidate will warmly welcome guests, assist with enquiries, and ensure smooth communication across the property.
Duties & Responsibilities
Welcome and assist guests in a friendly and professional manner.
Provide information about the hotel’s facilities and experiences.
Conduct short estate or property tours when required.
Operate the telephone and switchboard system efficiently.
Direct calls and messages to the correct departments or personnel.
Maintain accurate records of bookings and communicate with security.
Distribute information and update internal communication lists.
Coordinate daily restaurant bookings with relevant departments.
Report guest concerns or feedback to management promptly.
Handle and record lost property according to hotel procedures.
Desired Experience & Qualification
Grade 12; a hospitality qualification will be an advantage.
1–2 years’ experience as a receptionist or switchboard operator, preferably in a hotel.
Excellent telephone etiquette and customer service skills.
Fluent in English, with strong written and verbal communication skills.
Confident, well-presented, and able to interact with high-profile guests.
Computer literate (Word, Excel, Outlook).
Organized, detail-oriented, and a team player.
Willing to work shifts, weekends, and public holidays.