Kendrick Recruitment is seeking a professional and guest-focused Receptionist to join a luxury boutique hotel and spa in Ballito. The successful candidate will ensure a seamless and welcoming experience for all guests, supporting both front desk operations and administrative tasks.
Key Responsibilities:
Ensure guest satisfaction and comfort at all times
Greet and assist guests with check-in and check-out processes
Process accurate payments for guest accounts
Respond promptly to guest questions and requests
Answer and forward telephone calls
Manage bookings and reservations for accommodation, dining, and spa services
Run daily night audits and complete daily, weekly, and monthly financial reporting
Maintain a tidy and organised front desk and workspace
Assist with administrative and clerical tasks, including stock ordering, receiving, and stocktaking
Perform other duties as assigned
Requirements:
Minimum 2 years’ experience in a 4- or 5-star hotel as a receptionist or in guest services
Matric certificate; hotel school qualification or equivalent preferred
Proficient in Opera (preferably Opera Cloud), Micros, and Microsoft Office
Strong numeracy and administrative skills
Excellent written and verbal communication skills
Fluent in English; additional languages advantageous
Ability to maintain a positive, friendly attitude under pressure
Excellent organisational and multitasking skills
Professional appearance and attitude
Package:
Salary R8,500 – R10,500, negotiable depending on experience
Opportunity to work in a prestigious luxury boutique hotel and spa environment