Kendrick Recruitment is seeking an experienced and professional Duty Manager to join a luxury boutique hotel in Cape Town. This role requires a confident leader with excellent guest service skills and the ability to oversee smooth operations across multiple departments.
Key Responsibilities
Guest Experience
Personally welcome VIP, repeat, and special occasion guests with tailored attention
Oversee check-in and check-out processes to ensure efficiency and professionalism
Handle guest complaints and feedback, resolving issues promptly and effectively
Engage with guests in public areas, building rapport and anticipating needs
Ensure guest requests, such as tours, transfers, and reservations, are actioned promptly
Operational Oversight
Act as the Manager on Duty (MOD), ensuring seamless operations in the absence of senior management
Conduct regular property checks to monitor housekeeping, public areas, and maintenance standards
Liaise with Housekeeping to ensure room readiness and efficient turnaround of arrivals and departures
Coordinate with Food & Beverage on guest requirements and service standards
Ensure front office maintains accurate guest profiles and billing
Oversee security protocols and respond swiftly to operational challenges
Team Leadership
Lead by example, setting high standards for grooming, etiquette, and service
Supervise and support the Front Office team to ensure delivery of hotel standards
Motivate, mentor, and train junior staff as required
Assist with scheduling to maintain adequate departmental coverage
Promote teamwork and collaboration across departments
Administration & Communication
Compile accurate Duty Manager reports highlighting guest feedback, incidents, and follow-ups
Conduct thorough shift handovers with management and colleagues
Monitor cash handling and compliance with financial procedures
Track and report guest feedback trends and operational challenges
Support compliance with health, safety, and legislative requirements
Requirements
Minimum 2–3 years’ experience in a supervisory, assistant manager, or duty manager role within hospitality
Strong leadership, communication, and problem-solving skills
Guest-focused mindset with excellent attention to detail
Ability to remain calm and make sound decisions in high-pressure situations
This is a fantastic opportunity for a motivated hospitality professional to further their career within a prestigious boutique hotel environment