Operations Manager- TownePlace Suites by Marriott Olive Branch,MS **MUST HAVE MARRIOTT EXPERIENCE**

Full job description

If you are looking to make your mark at The TownePlace Suites by Marriott this is the place to join! Our team is a thriving and a supportive group that thrives off a wonderful guest experience. The team is looking for an experienced Operations Manager to join our team that is just as excited to make every welcome a success. The ideal candidate is someone that is a knowledgeable, energetic, and strives to execute events both timely and in perfect order!

WHAT YOU WILL BE DOING EVERY DAY-

The Front Office Manager must demonstrate a commitment to customer service by soliciting and responding promptly to guest needs. Ensure all members of the Front Office staff, including new hires, are trained to meet standards of each component. Empower staff to deliver exceptional customer service, meeting or exceeding budgeted profit and margin of the department. Prepare annual departmental budget that accurately reflects the hotel's operations plan. 

QUALIFICATIONS:

• 1+ years prior departmental management experience in hotel front office setting
• Time management and negotiation skills
• Ability to manage and lead each discipline of the department independently
• Ability to manage according to employment and Innkeeper laws of the jurisdiction
• Prior cash handling experience necessary
• Ability to communicate effectively with the public and other Team Members
• Read, write and speak English fluently
• Computer experience required. Proficient in Opera PMS & Microsoft Office

Job Type: Full-time

Benefits:

• Employee discount
• Flexible schedule
• Paid time off
• Referral program

Schedule:

• 10 hour shift
• Day shift
• Evening shift

Experience:

• Guest relations: 2 years (Required)