Please note that this job posting is not for employment at Seabird Island Band but is posted on behalf of Sq’éwqel Development Corporation. All applications will be shared with their hiring panel.
About Harrison Grand Motel
Located in the heart of beautiful Harrison Hot Springs, BC, the Harrison Grand Motel is an 18-unit gem offering cozy, high-quality stays for travelers looking for relaxation, adventure, and a touch of local charm.
We're proudly owned and operated by Sqéwqel Development Corporation (SqDC), the economic arm of Seabird Island First Nation, and we’re all about creating a warm, welcoming space where guests feel at home.
If you love hospitality, community, and the idea of working in one of BC’s favourite getaway spots, we’d love to meet you!
Position Summary
The Motel Manager is responsible for the overall success and smooth operation of the Harrison Grand Motel. This includes managing day-to-day activities, leading a small team, ensuring an exceptional guest experience, and keeping the property running at a high standard.
This hands-on leadership role blends hospitality, business management, and community connection. The ideal candidate will bring strong organizational skills, a passion for service, and experience in operations, staff supervision, and financial management. They will also work closely with Sqéwqel Development Corporation (SqDC) to support marketing efforts and align the motel’s operations with the organization's broader goals.
Key Responsibilities
Operations & Staff Management
- Oversee all daily motel operations, including front desk, housekeeping, maintenance, and guest services.
- Hire, train, and supervise staff to ensure high performance, team morale, and excellent guest experiences.
- Create and manage staff schedules to meet operational needs efficiently.
- Develop and implement standard operating procedures (SOPs) to maintain consistency, efficiency, and guest satisfaction.
- Monitor inventory levels and order necessary supplies (e.g., linens, toiletries, cleaning products, maintenance tools) to support smooth day-to-day operations.
- Build and maintain positive relationships with suppliers, contractors, and service providers to ensure timely, cost-effective service.
- Monitor occupancy rates, pricing strategies, and booking platforms to help maximize revenue and adapt to market trends.
- Provide coaching, feedback, and recognition to support staff development and retention.
- Address employee concerns and ensure a positive, respectful work environment.
- Ensure full compliance with health, safety, employment, and licensing regulations.
- Collaborate with SqDC leadership to align operational goals with the broader business strategy.
Guest Services & Customer Experience
- Greet guests upon arrival and departure with professionalism and warmth to create a positive first and last impression.
- Provide accurate information about property amenities, local attractions, and special promotions.
- Manage reservations, check-ins, and check-outs efficiently while maintaining attention to detail.
- Resolve guest concerns promptly, ensuring follow-up to guarantee satisfaction.
- Anticipate guest needs and take initiative to exceed expectations whenever possible.
- Maintain a visible and approachable presence in guest areas to enhance accessibility and service.
- Communicate effectively with housekeeping, maintenance, and management teams to ensure seamless service delivery.
- Monitor and respond to guest reviews and feedback on platforms like Booking.com, Expedia, and Google.
- Support a culture of hospitality and teamwork to elevate the overall guest experience.
Financial & Administrative Management
- Create and manage budgets to keep costs under control and help the business stay profitable.
- Keep track of income, expenses, and booking trends to understand how the business is performing.
- Work with SqDC’s finance team to handle payroll, invoices, and other basic admin tasks.
- Suggest ways to increase revenues through promotions, local partnerships, or extra services.
- Review financial reports regularly and adapt as needed.
Marketing & Community Engagement
- Work with the SqDC Communications Manager to help promote the motel through booking websites, social media, and local tourism channels.
- Support marketing and branding efforts by sharing guest feedback and helping with tasks on site.
- Build friendly connections with local businesses and tourism operators to improve the guest experience and encourage community partnerships.
- Help with promotional offers, seasonal packages, and materials for guests when needed.
- Share helpful ideas and updates from guests or staff to support marketing and outreach plans.
Qualifications & Experience
- At least 3 years of experience in motel/hotel management or a leadership role in hospitality.
- Good understanding of front desk, housekeeping, and maintenance operations.
- Strong communication, leadership, and problem-solving skills.
- Comfortable using property management systems (PMS) and online booking websites.
- Experience with budgeting, financial reports, and managing costs.
- Familiar with BC hospitality rules and workplace safety standards.
- Able to work flexible hours, including evenings, weekends, and holidays when needed.
- Experience in small boutique hotel or motel operations.
- Familiarity with indigenous tourism initiatives and community engagement.
- Marketing and social media experience in the hospitality industry would be considered an asset
Required Certifications:
- FoodSafe Level 1
- Serving It Right
- WHMIS certification, or willing to complete training
- Occupational First Aid Level 1, or willing to complete training
Benefits & Perks
- Competitive salary based on experience.
- Performance-based incentives.
- Benefits and pension-matching program
- Staff accommodation may be available if required.
- Opportunities for professional growth and development.
Interested candidates should submit a resume and cover letter outlining their experience and qualifications by October 27th, 2025.
Join us in making Harrison Grand Motel a premier destination for visitors to Harrison Hot Springs!
Pre-Employment Screening:
Sq’éwqel Development Corporation is an equal opportunity employer and encourages applications from all qualified individuals. Pursuant to S. 41 of the BC Human Rights Code, preference may be given to Applicants of Indigenous, Metis, or Inuit heritage. We are interested in a qualified candidate who is eligible to work and resides in Canada; however, we are not able to sponsor visas.
We thank you for your interest. Only those selected for an interview will be contacted.