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Maintenance Assistant

Camps Bay, Cape Town
Full-time
On-site
Cape Town, South Africa

Job Purpose:

To support and assist the Maintenance Management Team in the smooth running of the day-to-day operation of the Maintenance department by coordinating and following up on all administrative tasks that support maintenance operations.

Employee Value Proposition:

This position offers variety and multiple priorities with opportunities to cooperate in a task focused team; whilst operating within clearly defined standards and expectations; where attention to detail and precision is recognised and valued.

Organisational Positioning:

·      Department:           Maintenance

·      Reporting to:          Maintenance Manager

·      Location:                The Twelve Apostles Hotel Premises

Minimum Experience or Qualification:

·      Matric – Technical qualification advantageous

·      At least 5 years’ experience in a general administrative position of which proven stock control and project coordination experience is necessary. 

  • Proven understanding of Health and Safety standards
  • Computer literate with good working knowledge of Microsoft Office Outlook, Word and Excel
  • Working knowledge of a Property Management System; exposure to Opera advantageous
  • Excellent command of the English language with solid verbal and written communication skills
  • Must be able to work flexible hours including week-end, public holidays, night shifts
  • Presentable and well-mannered
  • Proven experience with stock taking and stock control processes

Key Performance Objectives:

To be a Red Carnation Hotel Ambassador by

  • Actively living our company mission and values and striving to deliver on our promise of “No Request too Large; No Detail too Small” at all times
  • Owning and practicing our “Top 12” Service Standards every day in every interpersonal encounter whether with guests, colleagues or suppliers
  • Ensuring that you are familiar with, and adhere to, the Hotel’s code of conduct as set out in the Employee handbook
  • Creatively seeking opportunities to surprise and delight our guests by actively listening to them and building positive relationships and emotional connection
  • Working together with your manager and team to be as effective and productive as possible by accepting constructive feedback and embracing all training and development opportunities made available to you
  • being aware of the emergency evacuation, security and fire procedures of the Hotel and to be constantly vigilant of the health, safety and security aspects; and reporting any risks to the Health and Safety Chairperson and/or Security Manager
  • To actively seize opportunities to minimise our carbon footprint by reducing wastage as much as possible without compromising on guest service standards
  • To be happy in your work environment, to make constructive observations to improve working conditions and maintain a culture of teamwork and guest orientated service


To support the day-to-day operations of the Maintenance department by:

  • Ensuring that all relevant AM and PM checks are completed in accordance with SOP and record completed work.
  • Promptly coordinate resources to assisting with guest requests
  • Ensuring a detailed handover at the end of shift to the following shift; also ensuring that there is clear open communication with housekeeping
  • Ensuring thorough and accurate record-keeping.
  • To ensure that stores are maintained and purchasing and dispatching of materials are done according to departmental standards
  • To ensure that the monthly maintenance stores and tool stock-take is completed and ensure that any variances are investigated, resolved and reported on in accordance with the financial guidelines as set out by the Manager.
  • To ensure the administration and documentation of daily, weekly, monthly checks, invoicing, supplier deliveries etc. are completed
  • To support the Maintenance Management team in managing the team in accordance with Red Carnation Hotel Management principle
  • Ensuring that the workshop, all maintenance storage areas and your immediate work area is kept clean and tidy at all times.

NB: Preference will be given to employees from the designated groups with the provisions of employment equity act, no. 55 of 1998, sisa internal recruitment policy as well as units employment equity plans.