House Manager

Position Overview

The Brooklyn House Manager plays a central role in creating a welcoming, well-managed, and professional living environment for students. Acting as the “face” of Brooklyn House, this individual ensures that the residence operates to the standards of a high-end hotel, blending hospitality, operations, and facilities management.
The ideal candidate will be well versed in hotel management, with the ability to translate those principles into the unique context of a premium student residence. This includes maintaining exceptional cleanliness, service quality, and efficiency, while ensuring students enjoy a supportive and world-class living experience.

Key Responsibilities

• Student Engagement & Support
• Serve as the first point of contact for all student inquiries, concerns, and requests.
• Provide guidance and information about residence facilities, rules, and services.
• Foster a supportive, approachable, and professional atmosphere in the residence.
• Operations & Inspections
• Conduct regular walkthroughs of the residence to monitor cleanliness, safety, and maintenance.
• Report and escalate maintenance issues to contractors/maintenance teams.
• Follow up on outstanding repairs and ensure timely resolution.
• Ensure communal spaces (lounges, kitchens, laundry areas, study rooms) are tidy, functional, and welcoming.
  Cleanliness & Standards.
• Oversee housekeeping standards and conduct spot checks to maintain hotel-level cleanliness.
• Coordinate with cleaning staff to ensure daily schedules are adhered to.
• Monitor and enforce compliance with hygiene and safety protocols.
• Administration & Reporting
• Maintain logs of student issues, maintenance requests, and inspections.
• Provide daily/weekly reports to management on residence operations.
• Assist with check-ins, check-outs, and room inspections at the start/end of leases.

Skills & Competencies

• Strong background in hotel or hospitality management.
• Excellent interpersonal and communication skills.
• Professional, approachable, and service-oriented demeanour.
• Superior organizational and problem-solving abilities.
• Ability to manage multiple tasks under pressure.
• Eye for detail with a high standard for cleanliness, service, and presentation.

Qualifications

• Proven experience in hotel management, front-of-house, or hospitality leadership roles.
• Previous experience in premium student housing is advantageous.
• Strong administrative and reporting skills.
• Familiarity with maintenance processes and building operations.
• Must be flexible to work occasional evenings/weekends when required.

Performance Indicators

• High levels of student satisfaction and positive feedback.
• Timely resolution of maintenance and service issues.
• Consistent cleanliness and upkeep of residence spaces.
• Accurate reporting and proactive problem-solving.
• Delivery of service standards comparable to a high-end hotel.