F&B Service Expert (Waitron) - Protea Hotel Fire & Ice! by Marriott, Menlyn Pretoria
Marriott Hotels ResortsPOSITION SUMMARY
The F&B Service Expert/Waitress is responsible for providing excellent guest service in the hotel’s dining areas by taking orders, serving food and beverages, and ensuring a pleasant dining experience. She plays a key role in maintaining the hotel's service standards and enhancing guest satisfaction.
Key Responsibilities: Guest Service:- Greet guests warmly and professionally upon arrival.
- Present menus, explain specials, and answer questions about menu items.
- Take accurate food and beverage orders and relay them to the kitchen or bar.
- Serve food and drinks promptly and courteously.
- Monitor guest satisfaction and respond to requests or complaints efficiently.
- Set up tables with linens, silverware, and glassware.
- Clear tables and reset them for the next guests.
- Maintain cleanliness and organization of the dining area.
- Assist with opening and closing duties, including stock checks and cleaning.
- Work closely with kitchen and bar staff to ensure timely service.
- Communicate guest preferences or special requests to relevant departments.
- Support colleagues during busy periods to maintain smooth operations.
- Follow all health and safety regulations, including hygiene standards.
- Adhere to hotel policies and procedures regarding service and conduct.
- Ensure responsible service of alcohol where applicable.
- Previous experience in a hospitality or restaurant setting is preferred.
- Excellent communication and interpersonal skills.
- Friendly, professional, and guest-focused attitude.
- Ability to work in a fast-paced environment and handle pressure.
- Flexibility to work shifts, weekends, and holidays.
- Basic knowledge of food and beverage service.
- Standing and walking for extended periods.
- Interaction with guests from diverse backgrounds.
- Fast-paced hotel or restaurant environment.
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.