Hotel Receptionist

A well-established hotel is seeking a professional and customer-focused Receptionist to deliver exceptional front office service. The successful candidate will be responsible for ensuring a seamless guest experience from arrival to departure, while upholding the high service standards of the organisation.

Please note, only Cape Town candidates will be considered.

• Ensure all guests are checked in and checked out professionally, efficiently and courteously

• Maintain a high standard of personal service to all guests, internal and external customers

• Adhere strictly to front office policies and procedures, including front desk and switchboard duties

• Handle guest queries relating to reservations, in-house requests, payments and post-departure services

• Manage incoming messages, mail, deliveries and packages

• Assist with reservations after hours or in the absence of the Reservations department

• Support the Sales & Marketing team by promoting hotel facilities and services

• Ensure effective communication between Reception and all operational departments

• Stay informed of hospitality industry trends and suggest improvements to front desk operations

• Assist with the induction and training of new staff members and students

• Carry out additional duties as required by management from time to time

• As least two years’ experience in the Hotel industry, in a similar position
• Computer literate
• Front Office and Cashiering experience, an advantage
• Excellent knowledge of Microsoft Office
• Fluent in English
• Display a high level of emotional intelligence and be well groomed.
• Customer orientation, professional charm and sophistication is an advantage
• Ability to work shifts and occasional overtime

R10 000.00