Hotel Manager

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Key Responsibilities:<\/b>
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• Oversee the daily operations of the hotel, ensuring exceptional service across all departments.
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• Manage and support departmental heads, ensuring standards are maintained in housekeeping, front office, food and beverage, and guest services.
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• Maintain a strong presence on the floor, ensuring consistent guest engagement and service delivery.
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• Drive guest satisfaction by handling queries, resolving complaints, and ensuring personalised service.
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• Oversee staff recruitment, training, performance management, and team development.
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• Implement and enforce company policies, operating procedures, and service standards.
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• Ensure property maintenance and facilities are maintained to the highest standard.
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• Monitor financial performance, including budgeting, forecasting, and cost control.
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• Work closely with the finance team to manage stock, procurement, and supplier relationships.
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• Ensure health and safety, hygiene, and compliance standards are upheld throughout all operations.
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• Assist in developing marketing strategies and initiatives to increase occupancy and revenue.
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• Foster strong communication and teamwork across all departments.
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• Represent the hotel in meetings, functions, and interactions with external partners when required.
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  Requirements:<\/b>
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  • Minimum of 3–5 years’ management experience in a luxury hotel or lodge environment.
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  • Strong leadership and people management skills.
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  • Excellent communication and interpersonal abilities.
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  • Sound financial acumen with experience in budgeting and cost control.
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  • Strong understanding of guest service standards within the luxury hospitality sector.
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  • Ability to work under pressure and manage multiple priorities.
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  • Proficient in hotel management systems and MS Office.
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  • Professional, well\-presented, and guest\-focused.
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  • South African citizenship or a valid work permit.
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    Personal Attributes:<\/b>
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    • Hands\-on operational approach.
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    • High attention to detail and commitment to excellence.
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    • Proactive, solution\-oriented, and able to use initiative.
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    • Strong organisational and time management skills.
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    • Positive attitude with a passion for hospitality and guest satisfaction.
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      <\/div><\/span>
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