Job Purpose:
To support and assist
the Maintenance Management Team in the smooth running of the day-to-day
operation of the Maintenance department by coordinating and following up on all
administrative tasks that support maintenance operations.
Employee Value Proposition:
This
position offers variety and multiple priorities with opportunities to cooperate
in a task focused team; whilst operating within clearly defined standards and
expectations; where attention to detail and precision is recognised and valued.
Organisational Positioning:
· Department: Maintenance
· Reporting
to: Maintenance Manager
· Location: The Twelve Apostles Hotel Premises
Minimum Experience or Qualification:
·
Matric – Technical qualification advantageous
·
At least 5 years’ experience in a general administrative
position of which proven stock control and project coordination experience is
necessary.
·
Proven understanding of Health and Safety standards
·
Computer literate with good working knowledge of
Microsoft Office Outlook, Word and Excel
·
Working knowledge of a Property Management System;
exposure to Opera advantageous
·
Excellent command of the English language with solid
verbal and written communication skills
·
Must be able to work flexible hours including
week-end, public holidays, night shifts
·
Presentable and well-mannered
·
Proven experience with stock taking and stock control
processes
Key Performance Objectives:
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To
be a Red Carnation Hotel Ambassador by:
- Actively living our company
mission and values and striving to deliver on our promise of “No Request too
Large; No Detail too Small” at all times
- Owning and practicing our “Top
12” Service Standards every day in every interpersonal encounter whether with
guests, colleagues or suppliers
- Ensuring that you are familiar
with, and adhere to, the Hotel’s code of conduct as set out in the Employee
handbook
- Creatively seeking opportunities
to surprise and delight our guests by actively listening to them and building
positive relationships and emotional connections
- Working together with your
manager and team to be as effective and productive as possible by accepting
constructive feedback and embracing all training and development
opportunities made available to you
- Being aware of the emergency
evacuation, security and fire procedures of the Hotel and to be constantly
vigilant of the health, safety and security aspects; and reporting any risks
to the Health and Safety Chairperson and/or Security Manager
- To actively seize opportunities
to minimise our carbon footprint by reducing wastage as much as possible
without compromising on guest service standards
- To be happy in your work
environment, to make constructive observations to improve working conditions
and maintain a culture of teamwork and guest orientated service
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50%
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To
support the day-to-day operations of the Maintenance department by:
- Ensuring that all relevant
AM and PM checks are completed in accordance with SOP and record completed
work.
- Promptly coordinate
resources to assisting with guest requests
- Ensuring a detailed
handover at the end of shift to the following shift; also ensuring that there
is clear open communication with housekeeping
- Ensuring thorough and
accurate record-keeping.
- To ensure that stores are
maintained and purchasing and dispatching of materials are done according to
departmental standards
- To ensure that the monthly
maintenance stores and tool stock-take is completed and ensure that any
variances are investigated, resolved and reported on in accordance with the
financial guidelines as set out by the Manager.
- To ensure the
administration and documentation of daily, weekly, monthly checks, invoicing,
supplier deliveries etc. are completed
- To support the Maintenance
Management team in managing the team in accordance with Red Carnation Hotel
Management principle
- Ensuring that the
workshop, all maintenance storage areas and your immediate work area is kept
clean and tidy at all times.
NB:
Preference will be given to employees from the designated groups with the
provisions of employment equity act, no. 55 of 1998, sisa internal recruitment
policy as well as units employment equity plans.
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