HOTEL MANAGER – FRANSCHHOEK, WESTERN CAPE
Lead with purpose. Inspire with excellence.
Set on a serene wine estate in the heart of the Franschhoek Valley, this boutique property blends art, nature, and contemporary design to create a sanctuary of quiet luxury. We’re looking for a Hotel Manager who embodies refined leadership, attention to detail, and a deep passion for hospitality.
What You’ll Do
- Oversee all hotel operations with poise and precision.
- Lead and motivate a passionate team across Front Office, Housekeeping, and F&B.
- Maintain exceptional standards of guest experience, presentation, and service.
- Drive revenue, efficiency, and consistency across all departments.
- Collaborate with the culinary and wellness teams to create a seamless, holistic guest journey.
- Train, mentor, and develop staff to uphold excellence in every detail.
Key Performance Indicators (KPIs)
- Deliver consistently high guest satisfaction and memorable experiences.
- Maintain operational harmony between all service departments.
- Achieve financial and operational performance goals.
- Build and retain a motivated, high-performing team.
- Ensure impeccable adherence to brand, safety, and quality standards.
- Foster a culture of warmth, precision, and pride in service.
What You Bring
- 5+ years’ management experience in a luxury or boutique hotel.
- Deep understanding of fine hospitality and guest care.
- Strong financial acumen and strategic thinking.
- Exceptional interpersonal and leadership skills.
- A calm, polished, and professional presence.
This is an opportunity to lead one of the Cape’s most beautiful wine estate properties — where design, detail, and human connection come together to define true luxury.
- Maintain seamless operational flow and proactive guest engagement.
- Resolve guest and staff challenges swiftly and diplomatically.
- Ensure presentation, cleanliness, and safety standards are met at all times.
- Strengthen interdepartmental communication and morale.
- Represent management with professionalism and authority in every situation.
- Contribute to the estate’s culture of calm precision and gracious hospitality.
What You Bring
- 2–4 years’ experience in a supervisory or duty management role.
- Confident leadership and an intuitive sense of guest care.
- Excellent communication and organisational skills.
- Professional presence and ability to lead under pressure.
This is a chance to play a central role in one of the valley’s most sought-after destinations — a place where excellence is delivered quietly, but felt deeply.