P

Hotel Manager

Pty
Full-time
On-site
Cpt - Cbd, South Africa
Reference: CPT001086-NC-1

A leading South African hospitality group renowned for its unique collection of luxury hotels, lodges, and resorts situated in some of the country’s most iconic locations are on the lookout for a dynamic, experienced, and guest-centric Hotel Manager to lead one of their prestigious hotels.

CPT| Permanent | Negotiable

Duties & Responsibilities

Operations
  • Develop and build guest relationships, promptly respond to guest needs
  • Maintain efficient Check in procedures
  • To ensure effective liaison between Reservations and Front office Staff, as well as other departments
  • Ensure that accounts are balanced daily
  • Ensure effective and accurate check out facilities
  • Ensure company policy is maintained withing the housekeeping department.
  • Maintain exclusivity procedures of the hotel
  • Carry out systematic checks of all Front of House and guests
  • Reporting faults to maintenance and follow up
  • Repairs to be actioned without delay – 100% facilities
  • Ensure maximum security in all areas under your control
  • Conduct monthly asset counts
  • Understand your kitchen and restaurant Man Plans
  • Manage daily cash-ups to avoid risk
  • Ensure your service is of a high quality
  • No variations from the agreed standards of food presentation from the Food Consultant
  • Ensure cleanliness of restaurants/bars/public areas
  • Monitor daily variance reports and action shortages
  • Monitor void reports and manage
  • Understand the ownership roles and levels of responsibility in your team
  • The custodians list should be regularly updated and evaluated
  • Update your Aesthetics and Facilities files monthly
  • Ensure Asset list is updated and signed off monthly and updated in your Facilities file
  • Regularly check procedures for luggage storage and key control
  • Procedures, Standard office procedures and luggage procedures.
  • Maintain Uniform standards in all departments
  • Implementation of Company Standard Operating procedures, and ensure it is maintained.
  • To carry out, or ensure that regular on the job training is conducted to maintain standards
  • Monthly and weekly rosters and follow up on-time attendance
  • Progressive discipline where applicable
  • Considers impact on business
  • Demonstrates a sincerely positive attitude toward getting things done
  • Understands and addresses group objectives
  • Develops solutions that improve organisational performance
Financial
  • Initiatives to increase revenue
  • Debtors control – no open accounts
  • Travel Platform Management – manage commission structure
  • Sign all front desk and housekeeping purchase orders
  • Achieve targeted Food and Beverage Costs
  • Sign off income statement monthly

Human Resources
  • Manage your staff through their HR files – know where they live, who is the street committees, hobbies, and passions.
  • Maintain staff files
  • Work in conjunction with HR to ensure the most effective appointments.
  • Hold regular performance appraisals with all staff, identifying areas for development and training needs, and ensuring that this training is effective.
  • Participate in the progressive discipline in conjunction with HR office
General
  • Guest and review driven
  • Understand and capitalise on the key guest demographic
  • Deadline Driven
  • Innovative
  • Focus on keeping the hotel informed on current hospitality trends but have a discerning eye to be a trendsetter and not a trend follower

You will be expected to always be available telephonically and always have access to read and respond to your emails.
 
QUALIFICATION:                      
Matric certificate
Hospitality related qualification

EXPERIENCE:                                   
OPERATION experience essential!
2 to 4 years relevant experience
Previous experience in a similar role in a 4/5-star environment
Familiar with all duties of the Front Office / Reservations department
Strong financial acumen
Strong Food and Beverage experience
Strong MS Office skills

If you have a flair for hospitality, a sharp business acumen, and a heart for people — we’d love to meet you.

Please send your CV to Nichael Clack:
nichaelc@rarecruitglobal.com

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