Hotel Front Desk Representative

Position: Hotel Front Desk Representative

Reports to: Hotel Manager  

FLSA Status: Non-Exempt

Position Summary: Responsible for representing the first point of contact with guests and handling all stages of a guest's stay. A typical day as a desk clerk, involves registering/booking guests in and out of their rooms, while accommodating any special requests.  

Essential Duties:

• Greets and welcomes guests.
• Makes and confirms reservations.
• Books guests in and out of rooms.
• Issues room keys/cards.
• Presents statements and collects payments for the guests’ stay.
• Answers questions and address complaints.
• Performs other duties as assigned.

Education and Experience:

• High School Diploma/GED or equivalent required.
• Customer service experience preferred.

Knowledge, Skills and Abilities:

• Understand and comply with Company and departmental rules, regulations, policies and procedures. 
• Ability to read, write and communicate verbally in English.
• Excellent communication skills both written and verbal.

Working Conditions and Physical Environment:

The working conditions and physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.

• Able to stand for extended periods of time.
• Exhibit manual dexterity to enter data into a computer.
• Able to see and read a computer screen and printed material with or without vision aids.
• Hear and understand speech at normal levels, outdoors and on the telephone.
• Speak in audible tones so that others may understand clearly.
• Physical agility to bend, stoop, climb stairs, walk, reach and lift up to 25 pounds.
• The noise level in the work environment is usually moderate and at the levels normally performed in an office environment
• May require work outside of normal business hours, including weekends, under sometimes stressful conditions in order to meet business needs and strict deadlines.