Kendrick Recruitment is seeking a professional and guest-focused Guest Relations Officer / Hotel Receptionist to join a prestigious luxury wine estate in Stellenbosch. The ideal candidate will have a strong background in hospitality, excellent administrative skills, and a passion for delivering exceptional guest service.
Key Responsibilities:
Welcome and introduce guests to the property, ensuring a warm and professional first impression
Manage guest check-ins and check-outs efficiently and accurately
Communicate all relevant guest information to the appropriate departments
Assist guests with bookings, tours, transfers, and itinerary planning
Ensure all guest information, billing, and rates are correct in the system
Liaise with external guests and provide assistance to the on-site restaurant as required
Update guest profiles and booking details on Protel
Report maintenance concerns promptly to the manager on duty
Prepare welcome letters, registration cards, and guest documentation
Manage and maintain:
Day sheets (guest itinerary documents)
Guest call logs and communication records
Booking and message coordination for lodge guests
Support the Reservations, Spa, Housekeeping, and Restaurant teams as needed
Handle lunch and dinner bookings using Dine-plan
Conduct thorough handovers between shifts, including coordination with the Night Auditor
Ensure all transfers are booked, tracked, and correctly charged
Perform night audit duties twice per month
Requirements:
Hospitality Certificate or Diploma
Minimum of 2–3 years’ experience in a similar front office or guest relations role
Strong computer literacy and administrative abilities
Excellent interpersonal and communication skills (written and verbal)
Passion for hospitality and guest service excellence
Strong customer service orientation with the ability to engage with a distinguished clientele
Professional, well-presented, and approachable manner
Punctual, proactive, and self-disciplined with exceptional attention to detail
Team player with a positive attitude and natural warmth
Reliable transport to and from work
This is an exciting opportunity for a polished and service-driven hospitality professional to join a world-class estate and deliver an exceptional guest experience.