Kendrick Recruitment is currently seeking an experienced and forward-thinking General Manager for a luxury boutique hotel located in Plettenberg Bay. This is an exceptional opportunity for a dynamic hospitality leader with a strategic mindset and a passion for operational excellence.
The ideal candidate will bring a solid background in overseeing a hotel’s core business functions—ranging from daily operations and financial oversight to HR and communications. The role requires a strong leader with the ability to inspire a high-performing team, streamline processes, and drive organisational success.
Objectives of the Role
Develop and implement strategic plans to enhance productivity and operational efficiency.
Strengthen internal processes to improve overall effectiveness and service delivery.
Uphold high standards of excellence, quality, and alignment with the hotel's values.
Identify and develop opportunities for business growth and strategic partnerships.
Provide leadership, mentorship, and performance feedback to team members.
Oversee all day-to-day operations of the property.
Key Responsibilities
Manage the daily functions of the hotel, setting and tracking performance goals.
Lead recruitment, onboarding, and development of team members to support profitability and guest satisfaction.
Oversee projects and ensure that all operational milestones are met within agreed timelines.
Prepare and manage operational budgets, resource plans, and allocation strategies.
Delegate responsibilities while ensuring adherence to company policies and service standards.
Resolve internal challenges in a professional and timely manner, fostering a positive work environment.
Required Skills and Experience
Proven success in a leadership or management role within the hospitality sector.
Excellent decision-making, problem-solving, and conflict-resolution abilities.
Strong communication, team collaboration, and delegation skills.
Experience in developing and executing financial and operational strategies.
Ability to lead, motivate, and hold team members accountable.
Strong understanding of efficient hotel operations and best practices.
Preferred Skills and Qualifications
Bachelor’s degree or equivalent qualification in Business Management, Hospitality or a related field.
Experience conducting performance evaluations and providing constructive coaching.
Knowledge of HR compliance and procedures.
Solid financial understanding, including budgeting and forecasting.
This is an exciting opportunity to lead a distinguished hospitality team in one of South Africa’s most beautiful destinations. The position calls for a motivated and organised individual with a long-term vision and a deep understanding of luxury guest experiences.
Interested candidates are invited to apply by submitting their CVs.