Area:    Centurion, Gauteng

Reports to:  Directors

Employment Type: Full-Time

ASAP Start

Job Purpose

To provide strategic leadership and operational oversight for the boutique hotel and its restaurant, ensuring a premium guest experience, operational excellence, revenue growth, and compliance with hospitality standards and South African regulations.

Key Responsibilities

Hotel Operations

- Oversee all day-to-day operations of the hotel and restaurant.

- Ensure high standards of housekeeping, guest services, and facilities maintenance.

- Monitor and maintain excellent room occupancy, cleanliness, and guest satisfaction.

- Manage relationships with travel agents, booking platforms, and corporate clients with the conference facilities coordinator.

Restaurant & Food Service

- Supervise food and beverage service standards, kitchen operations, and hygiene with the kitchen manager.

- Coordinate with the Chef on menu development, sourcing, and seasonal offerings.

- Oversee quality control of food, presentation, and service.

Financial & Commercial Management

- With the accounting team give input into the preparation and update of budget and forecast.

- Implement strategies to increase revenue (room nights, events, dining).

- Control costs, including procurement, staffing, and utilities.

- Monitor stock levels and ensure procurement policies are followed.

Team Leadership & HR

- Recruit, train, and manage staff across departments.

- Lead a culture of hospitality, accountability, and excellence.

- Ensure compliance with South African Labour Law, BCEA, and OHSA.

Sales, Marketing & Guest Relations

- Develop and execute marketing strategies with the Marketing team.

- Build the hotel’s brand reputation.

- Resolve guest complaints professionally and ensure guest satisfaction.

Compliance & Administration

- Ensure compliance with hospitality, liquor license, fire, health and safety, and tourism regulations.

- Oversee systems and processes including reservations, POS, and Booking Management System.

• Diploma or Degree in Hospitality Management, Business Management, or equivalent.

• Valid driver’s license.

• 5–8 years in hospitality operations, with at least 3 years at management level.

• Proven experience in managing a hotel with food & beverage facilities.
• Strong experience in financial forecasting and team leadership.

Skills & Competencies include:

Strong leadership and interpersonal skills.

Excellent problem-solving and decision-making ability.

Financial and commercial acumen.

Knowledge of South African hospitality laws and health & safety regulations.

Proficiency in hotel software systems.

Marketing and customer service mindset.

Passion for guest experience and operational excellence.