Front Office Manager – 5-Star International Hotel – Kampala, Uganda

Front Office Manager – 5-Star International Hotel – Kampala, Uganda

A prestigious 5-star international hotel in Kampala, Uganda is seeking an experienced Front Office Manager to lead their guest-facing operations. The ideal candidate will have a passion for service excellence, a strong background in hotel front office management, and experience working with international hotel systems and standards.

Start Date: January / February 2026

The Front Office Manager will oversee all aspects of the guest journey from check-in to departure, ensuring seamless operations and outstanding guest satisfaction. This role requires a proactive leader with excellent communication skills and strong organisational abilities, capable of managing a multicultural team in a fast-paced luxury environment.

Key Responsibilities

• Supervise and coordinate all front office operations, including reception, concierge, and reservations.
• Train and motivate the front office team to deliver exceptional guest service.
• Ensure compliance with brand standards and operational procedures.
• Handle guest feedback and service recovery promptly and professionally.
• Manage room inventory, billing accuracy, and revenue optimisation.
• Collaborate with other departments to ensure a seamless guest experience.

• Diploma or degree in Hospitality Management or equivalent qualification.
• Minimum 3–5 years’ experience as a Front Office Manager or Assistant Front Office Manager in a 5-star international hotel.
• Experience with Opera PMS or similar hotel management systems.
• Excellent leadership, communication, and guest relations skills.
• Strong problem-solving abilities and attention to detail.
• Professional, well-groomed, and service-oriented personality.

Package & Benefits

• Salary: USD 2,500 – 3,500 per month (depending on experience).
• Accommodation provided.
• Meals on duty.
• Annual return flight to country of residence.
• Medical insurance and expat benefits.

43565 - 60991 Monthly (ZAR)

Net Salary + Expat Benefits