Food and Beverage Manager

Job Summary: We are seeking an experienced and dynamic Fine Dining Restaurant Manager to lead our prestigious establishment. The ideal candidate will excel in guest service, staff training, guest satisfaction, operational strategies, and the creation and enforcement of Standard Operating Procedures (SOPs). This role requires a passion for excellence, attention to detail, and the ability to deliver an exceptional dining experience.

Key Responsibilities:

Guest Service:

• Ensure the highest level of guest service is consistently delivered, aligned with five-star service standards.
• Address and resolve any guest issues or concerns promptly and professionally.
• Maintain a visible presence on the floor during peak dining times to engage with guests and oversee service quality.

Staff Training and Development:

• Develop and implement comprehensive training programs for all front-of-house staff, emphasizing five-star service techniques.
• Mentor and coach team members to enhance their skills and knowledge, promoting a culture of continuous improvement.
• Conduct regular performance evaluations and provide constructive feedback to staff.

Guest Satisfaction:

• Monitor and analyze guest feedback to identify areas for improvement.
• Implement strategies to enhance guest satisfaction and loyalty.
• Ensure that the restaurant ambiance, cleanliness, and overall atmosphere meet and exceed guest expectations.

Operational Strategies:

• Develop and execute operational strategies to achieve business goals.
• Monitor key performance indicators (KPIs) to assess the effectiveness of operations and make data-driven decisions.
• Manage budgets, control costs, and optimize resource allocation to maximize profitability.

SOP Creation and Enforcement:

• Develop, document, and enforce Standard Operating Procedures (SOPs) for all aspects of restaurant operations.
• Ensure that all staff are trained on SOPs and adhere to them consistently.
• Regularly review and update SOPs to reflect best practices and industry standards.

Leadership and Team Management:

• Lead by example, demonstrating professionalism, integrity, and a strong work ethic.
• Foster a positive and collaborative work environment, promoting teamwork and employee engagement.
• Manage staffing levels, schedules, and payroll to ensure efficient operations.

Health and Safety Compliance:

• Ensure compliance with health, safety, and sanitation regulations.
• Conduct regular inspections and audits to maintain high standards of cleanliness and safety.

Qualifications:

• Bachelor’s degree in Hospitality Management, Business Administration, or a related field preferred.
• Minimum of 5 years of experience in a fine dining restaurant management role.
• Strong leadership and team management skills.
• Excellent communication and interpersonal abilities.
• Proven track record of delivering exceptional guest service and achieving business goals.
• Proficiency in restaurant management software and Microsoft Office Suite.
• Knowledge of industry trends and best practices.