FOH Reservationist
Bushwise
Full-time
On-site
Bela Bela, North -West, South Africa
We are seeking a professional and service -driven FOH Reservationist to join a leading luxury lodge operation. The ideal candidate will have excellent communication skills, a passion for guest service, and strong attention to detail. This position combines reservation management with ad hoc Front of House duties, requiring flexibility, initiative, and a polished, guest -focused approach.
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Key Responsibilities:<\/b>
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- Manage all guest reservations efficiently, including individual and group bookings.
<\/span><\/li>- Coordinate with internal departments to ensure seamless guest experiences from booking to check -out.
<\/span><\/li>- Maintain accurate records of reservations, cancellations, and special requests.
<\/span><\/li>- Respond promptly to email and telephone enquiries with professionalism and product knowledge.
<\/span><\/li>- Assist with check -ins, check -outs, and guest hosting as part of Front of House responsibilities.
<\/span><\/li>- Support lodge management with administrative and operational duties as needed.
<\/span><\/li>- Ensure all guest information is handled with confidentiality and accuracy.
<\/span><\/li>- Maintain a welcoming and professional environment in guest -facing areas.
<\/span><\/li><\/ul><\/span>Requirements<\/h3>
- Previous experience in a reservations or Front of House role within a lodge, hotel, or hospitality environment.
<\/span><\/li>- Strong administrative and computer skills (experience with reservation systems and Microsoft Office preferred).
<\/span><\/li>- Excellent written and verbal communication skills.
<\/span><\/li>- High attention to detail, organization, and time management.
<\/span><\/li>- Customer -centric mindset with the ability to handle guest queries gracefully.
<\/span><\/li>- Professional presentation and a team -oriented attitude.
<\/span><\/li>- Ability to work flexible hours, including weekends and holidays.
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<\/div><\/span> - Strong administrative and computer skills (experience with reservation systems and Microsoft Office preferred).
- Coordinate with internal departments to ensure seamless guest experiences from booking to check -out.