Front of House Manager – Stellenbosch
Kendrick Recruitment is currently seeking an experienced and professional Front of House Manager to join a prestigious luxury wine estate based in Stellenbosch. The successful candidate will be responsible for ensuring the smooth and efficient running of all front-facing operations, delivering an exceptional guest experience in a refined setting.
Key Responsibilities:
Staff Management: Recruit, train, supervise, and motivate front-of-house teams to maintain the highest standards of service.
Customer Experience: Ensure guests receive a warm welcome and an outstanding experience from arrival to departure.
Operational Oversight: Oversee the day-to-day management of all public areas, including reservations, ticket sales, and concessions.
Coordination: Work closely with other departments, such as the kitchen and events teams, to ensure seamless operations.
Problem-Solving: Act as a professional liaison to resolve guest issues, manage complaints, and handle any unforeseen situations with discretion and efficiency.
Financials & Administration: Manage administrative duties, oversee budgets and financial aspects related to front-of-house operations, and ensure all health and safety regulations are adhered to.
Requirements:
Previous experience in a similar role within a luxury hospitality or wine estate environment
Strong leadership and interpersonal skills with a passion for customer service excellence
Exceptional organisational and communication abilities
Professional demeanour, with the ability to remain calm and composed under pressure
Proficiency in administrative and financial management tasks
Package:
Salary: R25,000 per month, negotiable depending on experience
This is an exciting opportunity for a polished and motivated individual to lead the front-of-house team at one of the Cape Winelands’ most renowned luxury estates.