Here’s a polished introduction with the company name removed:
Our company is seeking an individual with a passion for hospitality and extensive knowledge of beverages and cocktails. The role is responsible for delivering exceptional service, ensuring an outstanding guest experience, and maintaining the highest service standards.
Provide friendly, courteous, and professional service at all times, greeting all guests warmly and professionally in accordance with company standards.
Understand the sequence of service and anticipate guest needs.
Handle guest complaints and comments professionally, escalating to the Restaurant Manager or Manager on Duty when necessary.
Have comprehensive knowledge of the menu and wine list, making informed recommendations.
Ensure prompt and accurate service of drinks to pool and restaurant guests.
Maintain expert-level knowledge of cocktails and be able to craft them on request.
Accurately enter all transactions into the Easipos system.
Demonstrate excellent communication skills.
The candidate must have a Matric Certificate.
Assist guests with non-menu items, responding positively and accommodating special requests where possible.
Check and re-stock the coffee station for each service or shift to ensure a smooth barista service.
Perform cleaning tasks as required, including polishing cutlery and glassware, cleaning floors, fridges, windows, and service areas such as buffet stations.
Light and maintain the fire in the restaurant and bar during winter months.
Always complete the shift cash-up and have the Manager on Duty check and sign it off.
A wine certificate course or mixology training would be beneficial.
At least 1 year of experience in a similar position in a 5-star establishment is required.
The candidate must have knowledge of bar set-up, drinks service, and bar hygiene, including excellent cocktail knowledge.
The candidate must be familiar with operating procedures for all Food and Beverage machines, equipment, and tools.
Proficiency in POS systems is required (Easipos preferred).
The candidate must be guest service orientated.