Join us on an exciting journey as we seek a passionate bar manager to elevate the experience at our boutique hotel.
Your duties will consist of the following:
• Managing daily operations of the Hotel and Restaurant bar and its team, ensuring efficient and courteous service.
• Ensuring compliance with all local beverage and liquor regulations.
• Proficient in beverage control measures, including inventory management, cost controls, and sales analysis.
• Innovative ideas to boost Food & Beverage Sales.
• Understanding and contributing to departmental financial management.
• Managing recruitment, staffing, and scheduling to meet guest needs.
• Establishing and maintaining exceptional service standards.
• Monitoring Food & Beverage cost and labour controls within the bar.
• Conducting training and performance development.
• Participating in service as necessary and ensuring outlet cleanliness and maintenance.
• Conducting regular staff handovers.
• Performing other duties as required.
Ensuring Excellent Guest Service
• Providing excellent guest service and soliciting guest feedback.
• Effectively addressing guest concerns and complaints.
• Empowering employees to deliver exceptional service.
• Prioritizing guest satisfaction and continuous improvement.
• Providing feedback to improve service performance.
• Reviewing guest satisfaction results with employees.
Communication and Professional Conduct
• Approaching all interactions with guests and colleagues in a service-oriented manner.
• Communicating essential information to bar staff for each event.
• Maintaining regular attendance and clear communication with all stakeholders.
• Attending relevant meetings as required and ensuring team awareness of information.
• Assisting staff as needed and being hands-on in operations.
Health and Safety
• Ensuring a safe work environment for guests and colleagues.
• Enforcing hygiene standards and inspecting all areas.
• Maintaining personal appearance standards and reporting security concerns.
• Assisting with hygiene audits when necessary.
Stock Management
• Conducting accurate stock takes and managing orders.
• Planning and controlling stock levels within the bar.
• Ensuring proper storage and usage of stock in line with safety standards.
Training and Development
• Coaching, counseling, and developing staff.
• Managing staff training and performance reviews.
• Implementing colleague-training initiatives and ensuring completion of online training.
Qualifications & Skills
• Fluent in English, with a minimum of 4 years of luxury hotel management experience.
• Mixologist and WSET/CWA certification advantageous.
• Computer literate and analytically skilled.
• Flexible with working hours and physically fit.
• Excellent leadership, communication, and guest service skills.
• Ability to handle multiple tasks and problem-solving in a high-pressure environment.