Kendrick Recruitment is seeking an experienced and hands-on Assistant General Manager for a luxury boutique hotel located in Ballito. This role requires a professional with strong leadership skills, excellent guest relations abilities, and a solid understanding of hotel operations to support the General Manager in the day-to-day running of the property.
Assist the General Manager in overseeing all departments to ensure seamless daily operations
Maintain high standards of service delivery across all guest-facing and back-of-house areas
Supervise and motivate staff, ensuring effective communication and teamwork across departments
Manage guest relations, handling any complaints or special requests with professionalism and care
Monitor financial performance and assist in achieving budgetary and operational targets
Support the management of stock control, procurement, and supplier relationships
Ensure compliance with health, safety, and hygiene regulations
Contribute to the development and implementation of operational policies and procedures
Oversee staff training and development to maintain service excellence
Assist in managing events, functions, and VIP guest stays
Ensure the property’s standards, ambience, and brand image are consistently upheld
Minimum of 3–5 years’ experience in a managerial role within a luxury hotel or similar hospitality environment
Strong leadership and interpersonal skills with a guest-centric approach
Excellent communication and problem-solving abilities
Sound financial and administrative acumen
Ability to manage multiple tasks in a fast-paced environment
High attention to detail and commitment to maintaining top-tier service standards
Proficient in hotel management systems and Microsoft Office Suite
Flexibility to work evenings, weekends, and public holidays as required
Professional, polished, and confident demeanour
Strong organisational and time management skills
Proactive, adaptable, and solutions-oriented
Passionate about hospitality and delivering outstanding guest experiences
This is an exceptional opportunity for an ambitious hospitality professional to join a prestigious property and play a key role in its continued success.