VIP Host -Maryland

Why We Need Your Talents:

The VIP Host is responsible for providing customer service and assistance to VIP players, and all guests in Live! Casino high limit rooms and around the casino where necessary. The VIP Host will ensure that the highest quality of service is provided so that Live! Casino guests have a favorable gaming experience. As a host you will also assist with guest functions to ensure guest retention and repeat business.

Where You'll Make an Impact:

• Interact and build relationships with guests, concentrating in the higher denomination zones.
• Explain the benefits of the Live! Reward Club and encourage enrollment.
• Grows actual revenues annually, consistent with property plan, and cross-property goals.
• Respond to guests’ special complimentary requests and adjust based on sound, profitable decisions using the company’s complementary policies.
• Continuously develop and sustain personalized relationships with guests, with increased awareness of such guests’ complimentary use and standing based on company policies.
• Executing the proper complementary decisions for all guests for the use of off-site sporting suites and event tickets based on companies’ policies. Along with keeping an overall consistent complimentary issuance with the company’s guidelines.
• Handle and respond to guest complaints to ensure a positive outcome.
• Assist with the planning and execution of assigned parties, promotions, special events and tournaments.
• Consistently develop qualified guests to move their play to higher denomination zones and monitor guest activity through use of online systems.
• Ensure full compliance with departmental Internal Controls, policies, procedures, and regulations.
• Ability to extend complimentary in accordance with the property comp matrix.

Skills to Help You Succeed:

• Analytical and critical thinking.
• Problem-solving and decision-making skills.
• Friendly and welcoming disposition.
• Ability to demonstrate a professional, mature, positive and confident demeanor in dealing with guests and accomplishing daily tasks.
• Knowledge of casino gaming regulations.
• Ability to recognize problem gaming signs and deal with them appropriately.
• Flexible work schedule, including weekends, evenings and holiday.
• Professional and business-appropriate appearance.

Must-Haves:

• Education:
• High school diploma or GED equivalent
• Experience:
• Minimum of 1 year in customer service, marketing, hospitality management, and/or gaming.
• Must be able to comply with all state gaming regulations, which may include obtaining a license.

Physical Requirements:

• Ability to communicate clearly and effectively both orally and in writing.
• Standing 50%.
• Walking 50%.
• Use of stairs and elevators

Perks We Offer You

• Comprehensive group health benefits for full-time and part-time Team Members and their eligible dependents. Other benefits for full-time and part-time Team Members include:
• Free Basic Life Insurance
• Free Short Term & Long-Term Disability
• Generous retirement savings options
• Paid Time Off
• Tuition Reimbursement
• On-site Wellness center for Team Members and eligible dependents (Maryland Property only)
• Training and pathways for career growth
• Robust Rewards & Recognition Programs
• Annual Merit Based Pay Increases
• Discretionary Performance Bonuses
• Discretionary Service Bonuses
• Free parking
• Free food and discounted meals
• Live! Hotel, Food & Beverage, and Entertainment Discounts

Life at Live!

Individuals chosen to be part of the Live! Team can expect:

• To be part of an exciting experience unlike any other in the market.
• To be given the power and responsibility to put service and community first.
• To come together as a strong team, while valuing and celebrating our diversity.
• To be given the tools, resources, and opportunity to grow in their career.
• To work hard and have fun.
• Live is a 24 hour /7 days per week high energy casino with a culture committed to fairness, teamwork, and most importantly FUN.
• The casino is large and fast paced, requiring the ability and energy to move about it with a true sense of urgency!
• Exposed to alcohol, cigarette and cigar smoke, bright lights, and loud noises.
• You will work in an environment where smoking is allowed.