APPLY ONLINE
If you’re interested to be considered for this position, please click the blue APPLY button at the top of the page to get started. All candidates must complete an on-line application to be considered.
ESSENTIAL FUNCTIONS
- Carries out the following assignments:
- Shampoos and vacuums carpets and furniture as needed.
- Cleans, strips, waxes all hard floors as required.
- Washes windows, walls and ceilings as needed.
- Empties liter bins and ash urns constantly and keeps areas clean at all times.
- Services restrooms and maintains cleanliness and orderliness.
- Polishes brass, handrails and fixtures as needed.
- Dusts assigned work areas daily.
- Cleans glass doors daily.
- Responsible to keep all guest public areas clean and vacuumed as well as all staircases, hallways, elevators.
- Cleans and maintains: Spa, Fitness Center.
- Responsible for all crew public areas, including crew messes, crew bar, crew laundry, crew relaxation areas, corridors, staircases and landings.
- Fogs, sanitizes, (using bio-globes machine) AGE rooms, smoking rooms, casino, cigar bars, and areas which have an odor, on a regular basis.
- Offers all possible assistance to guests.
- Familiar with the use of cleaning equipment and maintains the cleaning equipment in good working order.
- Keeps chemical and cleaning lockers clean and orderly.
- Reports any loss or damage of linen, furniture, fixtures or equipment.
- Assists with cocktail parties, stateroom deliveries, and other work related duties in the Housekeeping Department assigned by the Supervisor.
- Provides guest requests in the absence of the room steward/ess. This includes make up and turn down service.
- Responsible for the collection and deliveries of guest luggage to/from respective decks.
- Provides assistance to stateroom stewards during turn around day by stripping bed and pillows, removing linen, towels, chinaware, glassware, and garbage from the rooms. Additionally, collecting and removing the bags of soiled linens and towels. Sanitizes the ice bucket, lid, coffee carafe, and coffee filter basket for assigned stateroom sections. Vacuums staterooms and guest corridors.
- Assists on Turnaround Day with wheelchair assistance when necessary.
- Attends daily briefings before and after the shift.
- Secures lockers and signs-in and out on time sheets.
- Assumes other duties assigned by the Head Cleaner and Head Steward.
- Maintains the standards recommended by USPH, SEMS, Waypoint and NCL Hotel Operations.
- Performs other related duties as assigned or as directed. The omission of specific duties does not preclude the supervisor from assigning duties that are logically related to the position.
- Must be familiar with the Safety and Environmental Protection Policy and the SEMS, and carry out the policies and procedures appropriate for his/her position.
DIMENSIONS
Must be able to provide efficient cleaning service in his/her assigned work areas for a large passenger vessel that can includes up to 3,000 guests and crew, plus up to 15 decks of public rooms and common areas.
NATURE AND SCOPE
- Responsible for maintaining the standards and guidelines recommended by USPH, SEMS, Waypoint, and Norwegian Cruise Line Hotel Operations.
- The incumbent must be able to work in a multi-cultural environment; also, must be able to adjust to changes in assignments, work areas and schedules.
QUALIFICATIONS, EDUCATION AND ATTRIBUTES
QUALIFICATIONS
- Minimum of six months experience performing hotel-related duties is required.
- Intermediate to Advanced level of English verbal and writing skills is required.
EDUCATION
High school diploma or equivalent degree is required.
ATTRIBUTES
- Eager to Work and Gain Experience
- Passionate about hospitality and customer service driven
- Must have a professional appearance and good hygiene
- Respect for all co-workers and guests
- Pride in your work by creating positive energy, excitement and fun
- Able to work 7 days a week
- Demonstrate positive behaviors; smiling, being polite and courteous
- Able to develop a camaraderie with team members
- Ability to live in close quarters, share limited space with other cabin-mates
PHYSICAL REQUIREMENTS
The U.S. Coast Guard (USCG) requires all crew members employed with NCL America aboard the Pride of America to hold a Merchant Mariner Credential (MMC). In order to qualify for a MMC, applicants must demonstrate the following physical abilities necessary to perform shipboard duties per USCG guidelines (COMPDTPUB 16700.4 NVIC 04-8).
If the applicant has a Body Mass Index (BMI) of 40.0 or higher, or if the verifying medical practitioner doubts the applicants ability to successfully perform any of the following functions, a suitable practical demonstration is required for those functions. The verifying medical practitioner, in consultation with any other qualified practitioners he/she deems appropriate, determines whether a practical demonstration is necessary, and whether the applicant is physically competent or not physically competent.
- Is able to maintain a sense of balance without disturbance while walking and standing
- Is able to climb up and down vertical ladders and stairways
- Is able to step over a door sill or coming up to 24 inches in height
- Is able to move through a restricted opening of 24 inches by 24 inches
- Is able to open and close watertight doors that weigh up to 55 pounds. Must be able to move hands/arms in vertical and horizontal directions, rotate wrists and reach above shoulder height to turn handles
- Is able to lift at least a 40 pound load off the ground, and to carry, push or pull the same load
- Is able to grasp and manipulate common tools such as wrenches, hammers, screwdrivers and pliers
- Is able to crouch, kneel and crawl
- Is able to distinguish differences in texture and temperature by feel
- Is able to intermittently stand on feet for up to four hours with minimal rest periods
- Is able to react to visual alarms and instructions
- Is able to react to audible alarms and instructions
- Is capable of normal conversation
- Is able to pull an uncharged 1.5 inch diameter, 50’ fire hose with nozzle to full extension, and to lift a charged 1.5 inch diameter fire hose to firefighting position
- Is physically able to put on a Personal Flotation Devise (PFD) without assistance from another individual
- Has no physical limitations that would hinder or prevent the performance of duties
EQUAL OPPORTUNITY EMPLOYER
It is Norwegian Cruise Line Holding’s policy not to discriminate against any employee or applicant for employment because of race, color, religion, sex, national origin, age, disability, and marital or veteran status.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.