The President Hotel is entering an exciting phase of growth and transformation, and we are creating a new opportunity for a Travel Desk Agent to join our Front Office team.
We are seeking a knowledgeable and guest-focused Travel Desk Agent to assist guests with tours, transfers, and travel arrangements while providing exceptional service and personalised recommendations. The ideal candidate will have excellent knowledge of Cape Town and surrounding attractions, a strong network of travel and tour suppliers, and proven hotel travel desk or concierge experience.
Minimum 2 years’ experience in a travel desk, concierge, or tourism-related role within a 4- or 5-star hotel environment
Diploma or certificate in Tourism, Hospitality Management, or Travel advantageous
Strong knowledge of Cape Town’s attractions, tours, restaurants, and cultural experiences
Excellent customer service and sales skills with the ability to upsell tours and services
Proficiency in Opera PMS (advantageous) and Microsoft Office
Ability to liaise with local tour operators, transport providers, and event organisers
Excellent communication, interpersonal, and organisational skills
Ability to work flexible shifts, including weekends and public holidays
South African citizen with a valid ID
Assist guests with booking tours, excursions, transfers, and restaurant reservations
Provide professional recommendations on attractions, cultural sites, and local experiences
Manage guest enquiries promptly and accurately, ensuring memorable guest experiences
Maintain excellent relationships with local tour operators, suppliers, and transport providers
Handle reservations, confirmations, payments, and cancellations efficiently
Promote and upsell hotel facilities, events, and partner experiences to maximise guest satisfaction and revenue
Work closely with the Front Office and Concierge teams to provide seamless guest services
Maintain detailed records of bookings, payments, and supplier invoices
Ensure compliance with hotel policies, service standards, and guest safety requirements
Must hold a valid South African ID
Only candidates with relevant hotel/travel desk experience will be shortlisted
Ensure your CV is 100% updated
All applicants will attend a virtual introduction interview
The President Hotel is on a journey to be recognised as a true luxury destination.
Our purpose: to create and inspire memorable experiences.
Our vision: to become Cape Town’s most loved hotel.
Set in the heart of Bantry Bay, between Cape Town’s vibrant city life and the Atlantic Ocean, the hotel offers 349 stylish rooms, suites, and apartments, breathtaking views, a palm-lined infinity pool, world-class dining, and state-of-the-art conference and event venues. The property provides an iconic working environment where excellence meets opportunity.
Closing date: 16 October 2025
Online Applications
We are committed to our Employment Equity Plan in all appointments. Once the advert has closed, we’ll carefully review all applications and be in touch with shortlisted candidates. If you don’t hear from us within two weeks of the closing date, please know that your application was not successful this time – but we truly appreciate your interest in joining our team.