Team Lead Supervisor - Stark Motel Shelter - $63,026/yr

Title: Team Lead Supervisor
Wage: $63,026 Annually
Shift: Sunday-Wednesday, 7:00am-6:00pm
Classification: Exempt, Full-Time, Not Union Represented
Location: Stark Street Motel Shelter
Reports To: Program Manager

This position has an introductory probationary period of 90 days.

THE POSITION: The Team Lead Supervisor (TLS) will be a creative and dynamic leader who will assist the Program Manager with overseeing program staff and managing the overall operations of the site. The TLS will serve as the point person onsite when the Program Manager is unavailable. Duties will include assisting the Program Manager with overall site operations and staffing, performing supervisions, managing scheduling, and other related leadership tasks. This position will mentor their direct reports with kindness, compassion, equity, and trauma-informed care. The TLS will be responsible for ensuring that the mission of Do Good Multnomah is appropriately executed, and daily operational functions are appropriately carried out by program staff.

HIPAA REQUIREMENTS: This position will have access to Protected Health Information (PHI) during their work activities. Applying the minimum necessary standard of HIPAA, the designated record sets to which this position may have access include all sections of the medical record, patient demographic information in the practice management system, etc. This position is required to read the content of these records only to the extent needed to accomplish the assigned tasks.

ESSENTIAL DUTIES & RESPONSIBILITIES:

• Assist in the oversight of services and programming in a manner that is consistent with Do Good's mission, values, policies, and procedures.
• Assist the Program Manager in formally training and supervising all program staff, including monthly individual supervisions and annual performance reviews. Assist the Program Manager and other Do Good Leadership in developing and implementing on-the-job training and guidance for new and/or struggling staff.
• Provide leadership, support, and positive role modeling for program staff. Model proper adherence to policies and procedures across the organization.
• Give direction and delegate mission-centered tasks to staff. Empower staff to take initiative and problem solve.
• Manage the monthly schedules and bi-monthly timecards of all direct reports.
• Assume team management responsibilities when the Program Manager is unavailable.
• Facilitate staff and team meetings in the absence of the manager. Attend and participate in all appropriate meetings within the scope of practice, including internal leadership and management meetings.
• Contribute to the selection of new staff during applicant selection and interviewing processes.
• Model and encourage direct, kind, and clear communication and collaboration among staff members across the organization, with participants and community partners to ensure a positive support network.
• Follow protocols to maintain a safe and clean environment for participants and staff as mandated by funders and other internal/external oversights.
• Participate in compliance, quality assurance and quality improvement activities as directed.
• Adhere to all state and federal privacy and security regulations applicable to the program, and to Do Good Multnomah’s policies and agreements regarding confidentiality, privacy, and security.
• Perform additional duties as assigned.*

*This job description reflects the assignment of essential functions; it does not prescribe or restrict the potential tasks assigned and does not state or imply that these are the only duties performed. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by an authorized individual to give instructions or assignments.

SKILLS & ABILITIES:

• Demonstrated ability to provide humble leadership, assist others as a team member, and establish priorities as a team leader. Ability to provide strengths-based leadership to direct reports and advocate for staff.
• Consistent, clear/direct, and compassionate communication with participants, staff, referrals, community partners, and vendors. Ability to communicate clearly and concisely both verbally and in writing, and collaborate across programs and departments.
• Demonstrated ability to work independently, problem solve, and complete tasks in a timely manner. Ability to organize multiple high-priority tasks in a fast-paced environment.
• Ability to maintain accurate, confidential records and information in an organized manner.
• Willingness to learn new skills, and ability to continuously and quickly learn, apply training instruction, and take constructive feedback.
• Ability to utilize emotional intelligence, including self-awareness and regulation of one's own emotions, and a demonstration of empathy toward others during instances of heightened emotion or stress.
• Knowledge of and experience with addressing and supporting an escalated participant through proper trauma-informed de-escalation and engagement techniques. Ability to maintain calm and compassion under pressure.
• Ability to use motivational interviewing techniques, strengths-based advocacy, and trauma-informed care with staff and participants.
• Ability to maintain appropriate professional boundaries with both participants and staff, including utilizing discernment to know what is appropriate to share and what is confidential.
• Ability to display a non-judgmental and non-biased attitude at all levels of the organization.
• Ability and willingness to treat all co-workers and clients with respect and dignity, while being mindful of diverse ethnic backgrounds, religious views, political affiliations, cultural backgrounds, genders, and sexual orientations.
• Ability and willingness to engage in Do Good’s DEIA work at the full-staff, program-specific, and individual levels. Commitment to ongoing DEIA learning, growth and development.