Where You'll Make an Impact:
- Responsible to the Table Games Shift Manager for successful performance of assigned duties.
- Responsible for the supervision and performance of the Pit Managers, Floor Supervisors, Dealers, and Pit Clerks.
- Assist and advise other departments and company personnel as necessary, to assure the success of the table games and the company in general.
- Responsible for overseeing daily operations of the table games in the absence of the Table Games Shift Manager.
- Analyze customer play: cheating, scams, counters, and any unusual or suspicious variations of play. Monitor rated players for input into data base tracking system.
- Review staffing levels, delegate authority and assign responsibilities.
- Development of staff, interviews, hires, evaluations, and disciplinary actions.
- Management abilities demonstrated in managing the table games operations
- Maintain interpersonal working relationship among all personnel.
- Oral and written communication skills.
- Public relations and customer service skills.
- Willingness to assume overall responsibility relative to the performance of the table games, slot operations, and the property in general.
- Successful management of departmental budget and goals.
- Effective managing/training of the staff.
- Accuracy in completing assigned duties, paperwork, and reports.
- Review and manage departmental financial data.
- Review table game activities and promotional status with Table Games Shift Manager.
- Monitor and adjust performance to local competition.
- Meet with departmental directors, managers, and supervisors as necessary.
- Provide excellent customer service and employee relations.
- Ensure the safety and security of guests and employees, manage processes and programs to effectively control and reduce loss time injuries.
- Other duties as assigned.
Skills to Help You Succeed:
- Must be proficient with all Microsoft software products.
- Methods of accountability:
- Ability to maintain strict confidentiality relative to financial data, casino policies, and promotions.
- Through various oral and written reports.
- Through achievement of performance goals.
- Standards of Performance:
- Management abilities demonstrated in managing the table games operations.
- Maintain interpersonal working relationship among all personnel.
- Oral and written communication skills.
- Public relations and customer service skills.
- Willingness to assume overall responsibility relative to the performance of the table games, slot operations, and the property in general.
- Successful management of departmental budget and goals.
- Effective managing/training of the staff.
- Accuracy in completing assigned duties, paperwork, and reports.
- Ability to analyze and interpret departmental needs and results.
- Ability to solve complex problems.
- Knowledge of table games operations, gaming regulations and beverage control regulations.
- Knowledge of theft techniques.
- Good public relations and guest services skills.
- Ability to perform assigned duties under frequent time pressures.
- Broad variety of tasks and deadlines requires an irregular work schedule.
- Ability to perform assigned duties under frequent time pressure, in an interruptive environment.
- Accuracy in completing assigned duties in a timely manner, including required documents and forms.
- Complete, perform and understand basic mathematical functions.
- Knowledge of company policies and procedures and IRS Bank Secrecy Act and internal controls.
- Complete knowledge of all facilities available to guests on property.
- Ability to always maintain a pleasant, friendly and welcoming attitude, with the use of facial expressions.
- Knowledge of all special events and promotional activities.
- Ability to work in a high energy casino environment exposed to bright lights and noise and smoking environment.