Systems Support Coordinator

The RHG Revenue Team is looking for a Moment Maker to join The Club based in the center of excellence in Madrid; the revenue community second to none!

Click the link to learn more about The Club; a true international community of pure talent.

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The Revenue Systems Trainee will be responsible for the implementation and the accuracy of the hotel revenue strategy across the key Revenue related systems including CRS, PMS, 3rd party partners plus any add-ons or related systems. The scope includes supporting the Revenue Team on daily rate checks and contracted rate implementation, room availability and inventory allocations across all distribution streams. In addition, the Revenue Systems Trainee will perform regular audits across systems to ensure system accuracy. The Revenue Systems Trainee will work with the Revenue Team to ensure Total Profitable Revenue, focusing on the right price at the right time for the right business via the right channel at the right cost mantra.

Key responsibilities:

• Rate Management: Load new rate requests (as per SLA) including, but not limited to corporate negotiated rates, group rates, pricing structure, room types, 3rd party partners rollout, loyalty offers, promotional activities, etc… 25%
• Channel and CRS Maintenance: Adjust and review rates and availability via CRS, channel manager or operator’s extranets, maintain and update the right information, and ensure it is sent to channels accordingly (when applicable). 25% 
• Pricing & Yield Management: Ensure RMS/Revenue Manager pricing recommendations and decision are implemented across channels/systems (restriction, pricing changes, rate parity, etc…). 20% 
• CRS Auditing: Ensure CRS accuracy through audit. 20% 
• Support the implementation of key Revenue Optimization related projects including, but not limited to new pricing model, room types, etc...  10%

A successful trainee:

• Good communication and social skills
• Good team player
• Trustworthy
• Well organized with an eye for detail
• Flexible and co-operative
• Excellent Microsoft Office skills
• Has a modern digital mind-set
• Is self-driven and can think outside and inside the box

Requirements:

• Education: currently studying bachelor’s or master’s degree in hospitality or business administration 
• Being eligible to sign an internship agreement with a School/University
• Language skills: fluent in English both written and spoken