Systems Analyst - Maryland

Why We Need Your Talents:

Seeking an experienced professional to work as a Systems Analyst in our Information Technology department specializing in Gaming Applications. The Systems Analyst specializes in understanding the needs of the business owners and translating them into technical specifications. They formulate business and functional requirements or systems specifications across multiple business functions or application environments to create system and software solutions, and executes projects independently. The Systems Analyst is expected to maintain expertise across an application environment (e.g., gaming suite) and work effectively with other information technology professionals to ensure that the application environment is stable, efficient and responsive to business needs. The position involves analysis and presentation of information to business owners, including Marketing, Player Development, Casino and Hospitality Operations. These initiatives will be done in accordance with department policies, procedures, and standards to support information systems development and maintenance.

Where You'll Make an Impact:

• Provide Subject Matter Expertise for business functions or configuration of application systems environments in the Live Casino & Hotel Application suite.
• Facilitate meetings and workshops that involve eliciting process requirements and liaising with users.
• In partnership with the IT Business Analyst provide subject matter expertise for determining business requirements to address business opportunities or issues across business functions within the gaming applications.
• Assess and analyze existing processes and data to identify improvement opportunities and present findings to stakeholders for discussion.
• Act as a representative of Technology Services to internal and external customers.
• Monitor and maintain local IT infrastructure.
• Debug production reported issues and suggest manual workarounds.
• Perform other job related functions as assigned.

Skills to Help You Succeed:

• Excellence in communication and customer-facing skills
• Strong oral, written and interpersonal skills
• Ability to follow instructions and processes with minimal instructions
• Ability to provide various oral and written reports.
• Completion of projects on time and within budget.
• Ability to perform assigned duties under frequent time pressure.
• Must own a basic repair kit
• Additional requirements may exist if offer of employment is extended
• Must have the schedule flexibility to work different shifts as required. We strive to address staff scheduling needs when critical. However, staff often have to work for a time on all shifts. We strive to keep CSE shift assignments stable for up to 1 month or more to minimize shift changes and maximize schedule stability.
• Ability to demonstrate a professional, mature, positive and self-confidence in accomplishing daily tasks.
• Demonstrates the ability to work as part of a team, both within and outside the department on a daily basis.
• Strong research and business writing skills required.
• Must have initiative, strive for continuous improvement. Proven ability in implementing innovative ideas or business solutions.
• Maintain and or achieve all required OEM Certifications as directed by Management
• Ideally has at least one or more of the following: CompTIA A+ Certified Professional, CompTIA Network+ Certified Professional, CompTIA Security+, Project Management Professional (PMP). Ideally should plan to achieve at least 1 more certification within the first year of tenure at LCH.
• Knowledge of relevant software and hardware systems
• Understanding of ITIL methodologies 
• May require additional customer-specific certifications or training as required

Must-Haves:

• Typically requires technical school certification or equivalent of three (3) to five (5) years of relevant experience
• Ideally has Microsoft Office 365 and/or Active Directory administration experience
• Must be able to comply with all state gaming regulations, which may include obtaining a license.

Physical Requirements:

• Ability to lift and or move various computer equipment up to 50 lbs.
• Must be able to climb 35 stairs to the Casino Floor for several regular trips around the floor during a shift (which can be up to 2000 feet per trip).
• Flexibility and ability to work within a high growth, high stress, and fast paced environment with changing priorities. Must possess ability to prioritize conflicting duties and meet established deadlines.

Perks We Offer You

• Comprehensive group health benefits for full-time and part-time Team Members and their eligible dependents. Other benefits for full-time and part-time Team Members include:
  • Free Basic Life Insurance
  • Free Short Term & Long-Term Disability
  • Generous retirement savings options
  • Paid Time Off
  • Tuition Reimbursement
• On-site Wellness center for Team Members and eligible dependents (Maryland Property only)
• Training and pathways for career growth
• Robust Rewards & Recognition Programs
• Annual Merit Based Pay Increases
• Discretionary Performance Bonuses
• Discretionary Service Bonuses
• Free parking
• Free food and discounted meals
• Live! Hotel, Food & Beverage, and Entertainment Discounts

Life at Live!

Individuals chosen to be part of the Live! Team can expect:

• To be part of an exciting experience unlike any other in the market.
• To be given the power and responsibility to put service and community first.
• To come together as a strong team, while valuing and celebrating our diversity.
• To be given the tools, resources, and opportunity to grow in their career.
• To work hard and have fun.
• Live is a 24 hour /7 days per week high energy casino with a culture committed to fairness, teamwork, and most importantly FUN.
• The casino is large and fast paced, requiring the ability and energy to move about it with a true sense of urgency!
• Exposed to alcohol, cigarette and cigar smoke, bright lights, and loud noises.
• You will work in an environment where smoking is allowed.