Sportsbook Supervisor - Maryland

Why We Need Your Talents:

The Sportsbook Supervisor is responsible for the operations of a specific area of the Sportsbook during assigned shift including but not limited to approving or denying wagers from customers, scheduling of staff, and ensuring compliance with state and federal regulations.

Where You'll Make an Impact:

• Supervises Sportsbook cashiers; ensures all transactions are performed according to Company policies as well as state and federal regulations.
• Monitors all monies being wagered.
• Approves or denies wagers from guests in conjunction with the Risk and Trading team.
• Maintains Sportsbook vault.
• Conducts sweeps/bankroll increases on cashier drawers as necessary.
• Monitors performance conducts basic maintenance, and customer experience on kiosks.
• Handles escalated guest disputes in the Sportsbook.
• Reports issues and discrepancies to management immediately.
• Advises management of any operational concerns.
• Assists with training, developing, measuring performance, disciplining, and/or scheduling department staff, as assigned.
• Enforces Company’s Standard Operating Procedures.
• Maintains high visibility throughout the Sportsbook.
• Provides outstanding customer service in a timely manner to both guests and fellow employees.
• Performs other duties as assigned.

Skills to Help You Succeed:

• Ability to:
• Analyze and interpret departmental needs and results.
• Solve complex problems.
• Flexible work schedule
• Excellent written and verbal communication skills.
• Ability to thrive in a fast-paced, team-oriented environment.
• Experience in sports or online gaming highly desired.
• Exceptional interpersonal skills in dealing with employees and customers.

Must-Haves:

• Education
  • High School diploma or GED equivalent required.
• Experience:
  • 1+ years’ experience with cash handling and sportsbook betting experience preferred.
  • 1+ years’ ticket writer/cashier experience preferred.
• Must be able to comply with all state gaming regulations, which may include obtaining a license.

Physical Requirements:

• Basic range of motion (bending, twisting, reaching etc.).
• Ability to:
  • Stand for a long period of time
  • Lift 20 to 30lbs.
• Use of going up and down thirty-one (31) stairs multiple times per day and elevators.

Perks We Offer You

• Comprehensive group health benefits for full-time and part-time Team Members and their eligible dependents. Other benefits for full-time and part-time Team Members include:
• Free Basic Life Insurance
• Free Short Term & Long-Term Disability
• Generous retirement savings options
• Paid Time Off
• Tuition Reimbursement
• On-site Wellness center for Team Members and eligible dependents (Maryland Property only)
• Training and pathways for career growth
• Robust Rewards & Recognition Programs
• Annual Merit Based Pay Increases
• Discretionary Performance Bonuses
• Discretionary Service Bonuses
• Free parking
• Free food and discounted meals
• Live! Hotel, Food & Beverage, and Entertainment Discounts

Life at Live!

Individuals chosen to be part of the Live! Team can expect:

• To be part of an exciting experience unlike any other in the market.
• To be given the power and responsibility to put service and community first.
• To come together as a strong team, while valuing and celebrating our diversity.
• To be given the tools, resources, and opportunity to grow in their career.
• To work hard and have fun.
• Live is a 24 hour /7 days per week high energy casino with a culture committed to fairness, teamwork, and most importantly FUN.
• The casino is large and fast paced, requiring the ability and energy to move about it with a true sense of urgency!
• Exposed to alcohol, cigarette and cigar smoke, bright lights, and loud noises.
• You will work in an environment where smoking is allowed.