Spa Receptionist - Maryland

Why We Need Your Talents:

Responsible for greeting guests and visitors. The Spa Receptionist is expected to maintain bookings and process cancellations. The Spa Receptionist must be well versed in the different services offered at the spa and salon to provide thorough information regarding the facility. They should also be able to proactively recover guest dissatisfaction. Additionally, the Spa Receptionist will need to process transactions, handle money, and contribute to facility readiness each day.

Where You'll Make an Impact:

• Ensures the best treatment experience for guests by maintaining the standards set for the Live! Spa treatment menu and standards of excellence.
• Adheres to the policies of the spa and hotel.
• Exhibits knowledge about the facility and its amenities to effectively communicate with guests.
• Submits all paperwork and financial reporting, when applicable, in accordance with Live! Spa and Hotel internal policies. Follows all Standard Operating Procedures that apply to the front desk and guest service.
• Makes spa and salon reservations from multiple sources including phone calls, in-person, and email requests. Enrolls guests in programs, events, or classes as applicable.
• Actively recommends additional services, enhancements, or home care to each guest.
• Receives payments for goods and services. Properly accounts for the money. Reconciles daily sales, deposits, and receipts.  Processes gift certificates and hotel charges, as applicable.
• Greets each and every guest with a smile and direct eye contact.
• Informs Spa Manager of any guest, or facility issues, incidents, and/or accidents.
• Strictly follows Lost and Found reporting policy.
• Goes the extra mile for guests by offering to make reservations, find directions, look up phone numbers, etc.
• Uses time efficiently throughout shift by checking equipment, locker rooms, retail stocks, inventory, etc. Ensures proper staff coverage when necessary to leave the area.
• Informs co-worker(s) of pertinent information at the end of the shift. Maintains and updates staff communication book.
• Keeps area clear of clutter and personal effects.
• Helps ensure the facility is only accessed by actual guests, and that it is safe and secure at all times.
• Reports any incidents or accidents to a member of the management team.
• Perform all other duties as assigned.

Skills to Help You Succeed:

• Previous customer service experience, preferably in the hospitality industry.
• Previous experience handling money.
• Excellent oral communication skills. Must be able to write legibly and clearly to convey information. Ability to explain various treatments/services to guests.
• Efficient, well organized, and able to handle a variety of duties simultaneously.
• Energetic, enthusiastic, and self-motivated.
• Professional manner, discretion, and appearance.
• Strong team player.
• Must be able to keep calm and composed while under pressure and multi-tasking.
• Must be comfortable with product recommendation.
• Proficient in appropriate computer skills and office equipment.

Must Haves:

• High School Diploma or GED

Physical Requirements:

• Experience Must be able to stand for the entire shift Ability to stand for long periods.
• Light Work: Exerting up to 20 pounds of force frequently, and/or a negligible amount of force constantly to move light objects.
• This position requires the following abilities: climbing, balancing, crouching, reaching, standing, walking, pushing, pulling, lifting, fingering, grasping, tactile sense, repetitive motions, seeing, hearing, talking, and visual acuity.
• The employee will be required to operate the following tools: computer, calculators, office supplies, and phone.
• The employee may be exposed to noise and mechanical hazards.
• The employee may occasionally lift and/or move up to 25 pounds.

Perks We Offer You

• Comprehensive group health benefits for full-time and part-time Team Members and their eligible dependents. Other benefits for full-time and part-time Team Members include:
  • Free Basic Life Insurance
  • Free Short Term & Long-Term Disability
  • Generous retirement savings options
  • Paid Time Off
  • Tuition Reimbursement
• On-site Wellness center for Team Members and eligible dependents (Maryland Property only)
• Training and pathways for career growth
• Robust Rewards & Recognition Programs
• Annual Merit Based Pay Increases
• Discretionary Performance Bonuses
• Discretionary Service Bonuses
• Free parking
• Free food and discounted meals
• Live! Hotel, Food & Beverage, and Entertainment Discounts

Life at Live!

Individuals chosen to be part of the Live! Team can expect:

• To be part of an exciting experience unlike any other in the market.
• To be given the power and responsibility to put service and community first.
• To come together as a strong team, while valuing and celebrating our diversity.
• To be given the tools, resources, and opportunity to grow in their career.
• To work hard and have fun.
• Live is a 24 hour /7 days per week high energy casino with a culture committed to fairness, teamwork, and most importantly FUN.
• The casino is large and fast paced, requiring the ability and energy to move about it with a true sense of urgency!
• Exposed to alcohol, cigarette and cigar smoke, bright lights, and loud noises.
• You will work in an environment where smoking is allowed.