As Spa Receptionist you will ensure that all guests are welcomed and received in accordance with The Red Carnation Hotel Collection Service Standards; that treatment reservations are taken and confirmed, whilst ensuring the highest possible occupancy in the spa.
Key responsibilities of the Spa Receptionist will include:
• Taking, recording and confirming spa reservation on Premier Spa
• Responding to all reception e-mails on day of receipt by close of business daily
• Reconciling, accounting for, and drop-saving all daily cash and credit card receipts
• Maximising revenue generating opportunities
• Orientating spa guests about the spa facilities and amenities in accordance with Red Carnation Hotel standards
• Completing the daily administrative and shift preparation functions for the Spa in accordance with Red Carnation Hotel standards
The ideal candidate for the Spa Receptionist should:
• Have Grade12 qualification
• Have 2 years’ reception experience in a 4/5* Hotel or spa establishment.
• Be computer literate with working knowledge of Microsoft Office Outlook, Word and Excel
• Have experience of a Spa Management System
• Be highly presentable
• Have an excellent command of the English language with solid verbal and written communication skills
• Be able to work flexible working hours; shifts, week-ends, public holidays, extended hours to accommodate the changing needs of the business
Benefits:
• Have Grade12
• Pension (7.5% company contribution + 7.5% employee contribution)
• Optional Discovery Medical Aid (company pays 50% of premium)
• Discretionary Annual Bonus
• Professional, award winning training and development opportunities to give you a career path
• Discounted accommodation rates with Red Carnation Hotel Collection & The Travel Corporation globally
• Complimentary Staff Transport
• Uniform
• Complimentary dry cleaning of business attire
• Meals on duty
NB: Preference will be given to employees from the designated groups with the provisions of employment equity act, no. 55 of 1998, sisa internal recruitment policy as well as units employment equity plans.