Spa Lead

Role Overview:

The Spa Consultant will serve as a key leader overseeing the performance, training, and operational consistency of two spa locations within our boutique hotel collection. This position is ideal for a highly organized and passionate wellness professional with proven experience in spa operations, team development, and guest service excellence.

Key Responsibilities:

• Provide strategic and operational oversight of two spa departments across our hotel properties.
• Lead all aspects of spa staff training, ensuring consistency in service delivery and treatment protocols in alignment with our brand standards.
• Partner with management on recruitment and onboarding of spa professionals.
• Conduct regular spa audits and walkthroughs to ensure facilities are pristine, well-maintained, and exceed guest expectations.
• Monitor guest feedback, evaluate service quality, and implement improvements where needed.
• Support menu development, product curation, and vendor relations to ensure both spas reflect innovation and luxury.
• Ensure that all regulatory, health, and safety standards are met across both properties.

Qualifications:

• Minimum 5 years of experience in spa leadership or spa consulting, preferably within the luxury hospitality segment.
• Strong background in staff training, SOP development, and service execution.
• Demonstrated success overseeing multi-location spa or wellness operations.
• Deep knowledge of wellness trends, spa therapies, and luxury service standards.
• Excellent interpersonal and communication skills with the ability to motivate and inspire teams.
• Highly organized with strong attention to detail and follow-through.
• Flexible and able to travel between properties as needed.

Credentials and Experience required:

• Demonstrated experience in Massage Therapy, preferably in a boutique hotel spa environment.
• Ability and willingness to be trained in our curated spa menu and company protocols/systems.
• Currently holds an active California state license in Massage Therapy

.