Job Description:
Welcomes and greets all guests at spa front desk
Schedules appointments for spa services both in person and over phone and email
Acts as a resource for spa services, policies, retail items, etc. plus those of the hotel.
Continually strives to understand all the services, products and sales items in the spa and the hotel
Generates and prints opening/closing daily reports
Monitors daily appointments as well as future appointments to ensure proper booking
Prepares all receipts for services and retail sales
Monitors all monies for services and retail sales
Answers the telephone and direct calls as appropriate
Assists Supervisor in performing scheduled inventory of office supplies and retail area for proper ordering
Stays updated and becomes well-versed/trained in the latest developments pertinent to your department, the spa and the hotel
Ensures every guest experiences 5-star guest service
Maintains cleanliness and neatness of the spa
Assists management and co-workers as requested/needed
Attends all departmental, spa and property meetings and training sessions