Team Members are expected to display Core Hotels & Resorts Core Values at all times:

1. Be incredibly friendly & positive
2. Serve & respect others
3. Be smart about our business
4. Enthusiastically reimagine

SUMMARY:  The Driver is primarily responsible for providing warm and friendly interactions with hotel guests. S/he is responsible for providing guests with safe means of transportation in the hotel van.

The Driver shall strive to provide exceptional service to both internal and external guests at all times. S/he will be responsible for exemplifying the Hotel’s Culture and Core Hotels & Resorts’ Core Values.

ESSENTIAL JOB FUNCTIONS:

• Transport guests in the hotel van within property requirements.
• Safe and efficient driving while obeying all laws, transporting guests.
• Maintain clean and neat appearance of shuttle can as well as yourself in uniform.
• Monitor shuttle van ensuring it is always in safe operating condition and reporting maintenance needs.
• Flexibility with schedule and assignments.
• Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.
• Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.
• Always maintain positive guest relations.
• Resolve guest complaints to ensure satisfaction.
• Assist guests with hotel and area information. 
• Immediately report to the manager or supervisor anything that occurs which may potentially jeopardize the ability to operate a motor vehicle physically or legally.
• Provide safe and comfortable transportation.
• Maintain cleanliness of both interior and exterior of van.
• Maintain mileage records daily.
• Report all trips to the front desk including length and time spent on driving.
• Assist guests with packages, suitcases, trunks, and luggage as needed.
• Relay appropriate tourism information to guests.
• Ensure all shift duties are completed.
• Assist staff with their job functions to ensure optimum service to guests.
• Observe guest reactions and confer frequently with staff to ensure guest satisfaction.
• Assist guests with reports of lost/stolen articles, following hotel policy.
• Wash, vacuum, dust, refuel and perform safely checks and inspections on van.
• Inspect tires and tire pressure before each use.
• Check all fluids regularly, including but not limited to, transmission fluid, engine coolant, break fluid, power steering fluid and windshield washer fluid.
• Adhere to hotel requirements for guest/employee accidents or injuries and in emergency situations.
• Other duties as assigned

Associate is held accountable for all duties of this job and other duties as assigned.

EXPERIENCE & EDUCATION:

• High school diploma or equivalent
• Two years customer service experience preferred
• Two years of professional driving experience
• Basic computer and telephone skills
• Basic math skills
• Strong command of English
• Other languages helpful

JOB REQUIRMENTS:

• Must be a United States citizen or possess a valid work permit
• Must have excellent phone etiquette
• Must be able to read, write, and speak English
• Must have basic computer skills
• Must have a valid state driver’s license and a clean driving record for the past three years
• Must have working knowledge of Microsoft Office programs
• Must be able to work well under pressure
• Must be able to accurately follow instructions, both verbally and written
• Must be highly detailed orientated
• Must be able to work in a fast paced environment
• Must have excellent listening skills
• Must possesses excellent communication skills
• Must be professional in appearance and demeanor
• Must always ensure a teamwork environment
• Ability to work a flexible schedule that may include evenings, weekends and holidays
• Must have the ability to deal effectively and interact well with the guests and associates
• Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner
• Must have a passion for creating an exceptional experience for all guests
• Skilled in problem solving by identifying the problem and working through it.

WORKING CONDITIONS:

• Must be able to sit in the hotel van for long periods of time.
• Must be able to drive safely in a variety of weather conditions.
• Must have good vision, either natural or with corrective lenses.
• Must have good hearing.
• Must be able to occasionally lift, carry, push & pull up to 50 lbs with assistance
• Must be able to perform simple grasping, fine manipulation, and repetitive hand & arm movements frequently, and squeezing & overhead reaching occasionally. 
• Must be able to bend, squat, crawl, kneel, push, pull, walk on uneven surfaces on an occasional basis
• Must be able to walk outside in a variety of weather conditions (rain, wind, heat)
• Must be able to climb stairs occasionally, both indoors and outside in a variety of weather conditions (rain, wind, heat).

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This job description in no way states or implies that these are the only duties to be performed by this employee.  He or she will be required to follow other instructions and perform other work-related duties requested by his or her supervisor.