Open entrance doors for all guests; warmly greet and welcome guests as they enter.
Carry baggage to the guest's room.
Ensure that the front lobby, front interior, and exterior entrances are kept clean.
Have knowledge of hotel property, hotel staff and hotel services with hours of operations. Sell amenities of the hotel (i.e. restaurant, lounge, etc.).
Pick up and deliver guest laundry for valet service. Be responsible for arrangement/storage of luggage carts. Deliver packages, faxes and messages to guests.
Possess a valid state drivers' license (or chauffeur's license if required) and safely drive the shuttle van. Have proof of safe driving record as indicated by a copy of Motor Vehicle Record as per company's Risk Management Handbook.
Inspect property vehicle for condition, working order, and damage and ensure both the interior and exterior of the vehicle are clean, neat and ready at the start of and the end of each shift;
Notify appropriate personnel of any vehicle maintenance needs.
Document all property vehicle incidents (i.e., damages, accidents) and provide reports of incidents to manager;
Report all injuries, minor and major, and unsafe work conditions to manager;
Comply with company quality assurance expectations and standards.
Ensure uniform and personal appearance are clean and professional;
Maintain confidentiality of proprietary information and protect company assets.
Perform other job related duties as assigned.
Qualifications
High School Diploma or GED
Valid Class E Driver’s License with clean driving records with no major violations
Ability to maintain composure and demonstrates ability to be flexible and adaptable
Ability to complete and maintain safety training and certifications
Basic working knowledge of vehicle maintenance and repair
Genuinely enjoys working with the staff and our valued guest
Proven dependable with a good attendance record
Desire to deliver outstanding customer service
Ability to speak clearly and communicate professionally with guest, associates, and others
Ability to answer phones/pagers/two-way radios, etc. using appropriate etiquette
Completing all checklists and duties as assigned by supervisor or manager