Servers Assistant - Cora's Restaurant at The White House Hotel

Job Title: Server Assistant

Position Summary:

The Server Assistant plays an essential role in maintaining cleanliness and order in the dining area, supporting servers and other front-of-house staff to ensure a smooth and efficient guest experience. The Server Assistant is responsible for clearing tables, setting up dining areas, refilling drinks, and assisting with guest requests, all while maintaining a clean and organized work environment.

Key Responsibilities:

1. Table Maintenance and Cleanliness:

• Clear dirty dishes, glassware, and utensils from tables promptly and efficiently.
• Clean, sanitize, and reset tables for new guests, including placing clean utensils, glassware, napkins, and condiments.
• Sweep and mop floors as necessary to ensure the dining area remains clean throughout the shift.
• Remove trash and dirty linens from the dining area and dispose of them properly.

2. Supporting Servers:

• Assist servers by delivering food and beverages to guests' tables in a timely and efficient manner.
• Refill water, beverages, and condiments as needed during service.
• Assist with food running, ensuring orders are served promptly and accurately.
• Provide assistance with clearing and resetting tables between guests during busy periods.

3. Guest Assistance:

• Greet guests and ensure they feel welcomed while assisting with seating if needed.
• Respond to guest requests and inform servers or management of any specific needs.
• Ensure guests’ dining area is well-maintained and comfortable throughout their meal.

4. Kitchen and Dishwashing Support:

• Assist kitchen staff with transferring dishes, glassware, or utensils between the dining room and kitchen areas.
• Ensure clean and sanitized dishes are returned to the dining area as needed.
• Help with keeping the back-of-house areas clean, including dishwashing areas, kitchen floors, and storage spaces.

5. Stocking and Inventory Assistance:

• Stock supplies such as napkins, silverware, glassware, and condiments in the dining area.
• Replenish and organize serving stations and storage areas.
• Assist with inventory counts and inform management when supplies are running low.

6. Health and Safety Compliance:

• Follow health and safety guidelines to ensure the cleanliness of the dining area and back-of-house spaces.
• Ensure food safety standards are adhered to when handling food and beverages.
• Maintain personal hygiene standards and wear proper uniforms or attire as required by the establishment.

7. Team Collaboration:

• Work cooperatively with servers, bartenders, kitchen staff, and management to ensure efficient service.
• Assist in setting up and breaking down the dining room for service during opening and closing hours.
• Maintain a positive and professional attitude towards guests and colleagues.

Qualifications:

Education:

• High school diploma or equivalent (preferred, but not required).

Experience:

• Previous experience in a restaurant or customer service role (preferred but not required).
• Experience working in a fast-paced environment and handling physical tasks is an advantage.

Skills:

• Strong communication and interpersonal skills to work with guests and team members.
• Ability to multitask and work effectively under pressure.
• Attention to detail and focus on cleanliness and organization.
• Physical stamina and the ability to stand for long periods, bend, and lift objects.
• Positive attitude and eagerness to contribute to the success of the team.

Certifications:

• Food Safety or Sanitation certification (may be required depending on location).

Physical Requirements:

• Ability to lift up to 25-30 pounds and carry trays of dishes, glasses, or condiments.
• Ability to stand, walk, bend, and stoop for long periods of time.
• Ability to work in a fast-paced, high-energy environment.

Work Environment:

• Shifts may include evenings, weekends, and holidays, depending on the business's hours of operation.
• The work environment can be busy and noisy, especially during peak meal times.

Compensation:

• Competitive hourly wage
• Tips may also be shared based on team policies.

The Server Assistant plays a crucial role in ensuring that the dining experience is seamless and enjoyable for guests. Successful candidates should be energetic, able to work well under pressure, and maintain a positive attitude while providing support to the front-of-house team.